@adminpfc wrote:
I just activated a new sim and number today. i have a plan with unlimited talk & text plus 500 mb data. I can call and text now but I can not get online, only get an error message saying can't connect to internet. I have followed all the self serve instructions to configure the APN by downloading the APN profile. I have an iPhone 7 running iOs 12. I have gone through every step I can find in the forum and still no go. Worse, when I check my usage it shows I have used 14 mb of data. It appears to tick up by 2 mb every time i try to get online. I have sent a PM and I am trying to wait patiently for a response but I am discouraged and wondering if this was a mistake, I'm glad I havn't ported my number yet.
Is there anything I can do other than wait?
@adminpfc I have the same problem before. The moderator told me to close the apps running when using data. Here are the changes to be made:
It is important to bring to your attention that the information displayed in the usage section, comes directly from our towers. If there is usage registered, it means that at some point the phone did connect to our network for data.
In order for you to have more control over you data usage, we recommend turning off data when is not needed. Also disabling Wi-Fi assist (for iPhone) or Smart network switch (for Android) to avoid the phone connects and jumps automatically from Wi-Fi to data.
It is also recommended to restrict background data to avoid that applications connect automatically to your data and make small updates as soon as you turn it on.
You may consider monitoring your data from the setting of your phone if you have an android (settings-data- set data limit – enter your billing cycle- your data allotment so the phones gives you a breakdown per app) .
You may also consider getting a third party application that will give you a breakdown of the usage per app, so you know what application is using your data or if it is the operating system of your phone.
