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Good Citizen / Bon Citoyen

Re: NEW Activation didn't occur but got charged

i tried different SIMS including a PM one and my phone works great. The Mobile Shop gave me a new SIM Card and we changed it on my account.

 

I swear its something or somehow tied into my Telus account or my old PM Account from 2017.

 

Now theyve got a ticket in and their support teams looking into it.  This is absolutely BULL#$%T.

 

I just want my cell phone to work.

Good Citizen / Bon Citoyen

Re: NEW Activation didn't occur but got charged

I went to the " Mobile Shop" where I got my SIM card and phone activated. I put a different PM-SIM in my phone and it was working. I also tried a different carriers SIM and it worked.  They then gave me a new SIM Card just in case it was the problem. We went online and switched the SIM in my account.

 

After several hours of waiting and going back and forth with the mods it was escalated to their tech teams.  I eventually got a text from a number asking me to reply to confirm my activation had occured.

 

I then exchanged a couple texts with the tech support and they said it was definitely something on their end, and that they had to "force" the activation to happen.

Great Neighbour / Super Voisin

Re: NEW Activation didn't occur but got charged

How to u talk to techeck support

Re: NEW Activation didn't occur but got charged