My promotion shows I have 2 G data, but I am not getting it

[Sallygeng]

hello 

I have $25 plan free talk and text plus 1 G data, and I see there is 2 G promotion data on my plan but I am not getting the data to use, is there anyone  know why?

[Anonymous]

 @esjliv : You are missing nothing. It's how that user rolls. CSA!! everywhere all the time. What is the point of having this crowd-sourced support idea if all anyone does is dump customers off to the CSA's at every question? Who will then proceed to give the customer the company policy. And even be wrong about the question from the customer.

Edit: lol

[Anonymous]

@Sallygeng OP say >> I have $25 plan free talk and text plus 1 G data, and I see there is 2 G promotion data on my plan but I am not getting the data to use, is there anyone  know why?

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@esjliv wrote:

@Anonymous  -  

There is basic data trouble-shooting that should be done or asked of the OP before jumping onto CSA's here.

The Promotion is showing, so why ask CSA to look into this...Am I missing something?

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@esjliv 

so for that answer they have to ask to CSA, But your right we need to them do first troubleshooting device and network and maybe they will working if not working the need to ccontact to CSA,

esjliv > thank you..

@Sallygeng 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings and Changing APN Settings

Spoiler

For IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

This is quick and simple,

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

[esjliv]

@Anonymous  -  

There is basic data trouble-shooting that should be done or asked of the OP before jumping onto CSA's here.

The Promotion is showing, so why ask CSA to look into this...Am I missing something?

[darlicious]

@Sallygeng 

Good for You! You stay within your plan data allotment each month. Maybe start monitoring how much data you do use every month. If its under 500mb per month you may be better off saving $10 per month and opting for the $15 plan.

Then on average the 2GB Bonus would last about 8 months before a $15/1GB data add on would be needed. ($15/1GB÷4=$3.75p/m) $15 plan +$3.75=$18.75 per month. The $5/500min add on can supplement the 100 outgoing minutes on the $15 plan. For most customers they may use an additional 100 min=$1. ($18.75+$1=$19.75 per month)

Do you see the 2GB Data add on under "My Promotions" on the right side of your overview page or on the left side at the bottom half under "My Data and Add ons"?

[pkaraa]

Normally you use the promo data 'after' you have used all of your plan data.

If you have 1GB plan and some promo data then you ll see the usage of promo data after whole 1GB data has been used up.

You ll able to see the updated data usage in my account -> overview.

[hairbag1]

@Sallygeng...the 2 GB promo data will stay on your account until you use it up. It gets used only when you run outta regular plan data. If you don't use all your regular plan data in the 30 days...the promo data goes untouched...until you do need it.

Perdy good deal eh.

[Anonymous]

@Sallygeng 

go sign in to Self-Serve, to review your account History data,

for more information about Managing Your Data Usage visit  Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

[Anonymous]

 @Sallygeng : You will only get to use that data after using up all your 1gb plan data before the next renewal. Then at your renewal you will go back to using the plan data.

[t_p]

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@Sallygeng wrote:

hello 

I have $25 plan free talk and text plus 1 G data, and I see there is 2 G promotion data on my plan but I am not getting the data to use, is there anyone  know why?

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@Sallygeng 

I assume your cellular data is turned on?

If so, since when does the problem occur?

Can you post a scrennshot of your overview page?

[Anonymous]

@Sallygeng 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..