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Good Citizen / Bon Citoyen

My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?

My data only works on wifi,. I have LOTS of mobile data but it doesn't work. Several friends are having the same 0riblwm.  What do I do? It's been MONTHS

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Mayor / Maire

Re: My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?


@cros1378 wrote:

My data only works on wifi,. I have LOTS of mobile data but it doesn't work. Several friends are having the same 0riblwm.  What do I do? It's been MONTHS


@cros1378  You are positive that data is enabled on the phone?

Highlighted
Mayor / Maire

Re: My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?

Check your APN settings.

APN settings:
Name: Public Mobile 
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set       
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

 

Try rebooting your phone.

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Great Citizen / Super Citoyen

Re: My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?

Check APN settings In your phone

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID

 

Highlighted
Oracle

Re: My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?

@cros1378 Please specify the device you are using. APN is sometimes an issue when data does not work and you have data available to use on your plan. 

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Great Citizen / Super Citoyen

Re: My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?

@Triguy lol beat me to it.

Also log into your account and make sure up you haven’t used up your data for the month.

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Mayor / Maire

Re: My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?

@cros1378 enable data and try sending an mms message. If it works your APN settings are correct.  If it doesn't then try @Triguy 's suggestion above.  For more detailed help,  what's the make and model of your phone?  Thanks.  Stay safe. 

Highlighted
Mayor / Maire

Re: My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?

@cros1378  Call 611 from your device and check your data add-on usage how much data do to have remaining? If you have data and you are using Android post a screenshot of your APN settings.

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Good Citizen / Bon Citoyen

Re: My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?

Hey! Did you try re-setting the network settings? I did the same and it worked for me.

 

Hope it helps!

 

Thank You!

Highlighted
Mayor / Maire

Re: My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?

@cros1378 

 

Enable data.  Restart you phone and let PM SIM card to configure your APN settings automatically.

If it does not working, you need to manually configure your APN settings.

 

If you have a LG phone, you need to network reset your LG phone after changing provider before your data working again.