My BB payment was process but my roaming doesn’t work

[esjliv]

@vbidinost ,

Purchasing an Add-On:

Note that purchasing an add-on is a two step process.

You should be able to use it instantly.

1-First you need to add the $ to your account and

2-then add the add-on to your account.

Don't forget to restart your phone.

*You can make the purchase via self serve account or by calling 611 on your phone.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Also - You must be in the U.S. for the roaming addons to work. I am just mentioning this in case you meant to buy the addon (while in Canada) by mistake. Don't worry, you would not be the first one to do this.

[HALIMACS]

Hi @vbidinost 

Try rebooting your device

Also make sure the add-on shows under your plans and add-ons section here, if it doesn't, it may mean you've applied the funds but did not select the add-on