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Great Neighbour / Super Voisin

Mistakenly chose an add on instead of a plan

Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan.   I now have no phone or text.  I just made this accidental change about 20 min ago.  Please help.  


Accepted Solutions
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Town Hero / Héro de la Ville

Re: Mistakenly chose an add on instead of a plan

Contact moderator by cilcking ?mark at bottom right then follow instructions.

View solution in original post


All Replies
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Town Hero / Héro de la Ville

Re: Mistakenly chose an add on instead of a plan

Contact moderator by cilcking ?mark at bottom right then follow instructions.

View solution in original post

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Mayor / Maire

Re: Mistakenly chose an add on instead of a plan


@Joshtav wrote:

Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan.   I now have no phone or text.  I just made this accidental change about 20 min ago.  Please help.  


So you actually changed to the $30 data-only plan?

If so, then you could do another immediate plan change to a proper phone plan. But still contact the moderators to credit your account back. The credit will just go towards your next month renewal.

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Great Neighbour / Super Voisin

Re: Mistakenly chose an add on instead of a plan

Thanks 

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Good Citizen / Bon Citoyen

Re: Mistakenly chose an add on instead of a plan

Hi ,

You can change yourself using the online account or contact the Moderator Team.

 

Hope it will help you.

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Retired Oracle / Oracle Retraité

Re: Mistakenly chose an add on instead of a plan


@Joshtav wrote:

Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan.   I now have no phone or text.  I just made this accidental change about 20 min ago.  Please help.  


I'm confused, because there is currently no $30 add-on at Public Mobile of any kind. Which add-on did you purcahse and which plan are you trying to get?

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Good Citizen / Bon Citoyen

Re: Mistakenly chose an add on instead of a plan

Hi the add on that you purchased for $30 is just for the data.1GB LTE.Just for the data.

 

Hope this will help you.

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Retired Oracle / Oracle Retraité

Re: Mistakenly chose an add on instead of a plan


@Maryjoe wrote:

Hi the add on that you purchased for $30 is just for the data.1GB LTE.Just for the data.

 

Hope this will help you.


As I said earlier, there is no $30 data add-on. There's no $30 add-on for anything at the moment.  In addition, add-on data doesn't have a speed assigned to it.

 

The $30 for 1GB of LTE data isn't an add-on, but rather a plan.

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Good Citizen / Bon Citoyen

Re: Mistakenly chose an add on instead of a plan

Hi,

 

You are right it is a plan for just the data and not an add on.Thanks for the help.

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Mayor / Maire

Re: Mistakenly chose an add on instead of a plan


@computergeek541 wrote:

@Joshtav wrote:

Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan.   I now have no phone or text.  I just made this accidental change about 20 min ago.  Please help.  


I'm confused, because there is currently no $30 add-on at Public Mobile of any kind. Which add-on did you purcahse and which plan are you trying to get?


 @computergeek541 

I interpreted $30, "no phone or text", "change" as that he accidentally changed to the $30 data-only plan.

The confusing part to me is that he said "I originally thought I was changing plans" down to the $30 plan...which is of course data-only. So it would seem to me that the system gave him what he asked for.