04-01-2021 02:53 PM - edited 01-06-2022 01:38 AM
I want to know if different cheaper plan is better for me? How do I contact a service person?
Solved! Go to Solution.
04-02-2021 09:33 AM
@Oiler1 Mod is good. I am glad everything works out!!
04-02-2021 05:14 AM
I got a $25 credit so I changed from $35 to $25 ok now.
04-02-2021 12:45 AM
what plan do yoiu want back?
04-01-2021 10:57 PM
The moderators are good people. I hope you left a good review for the moderator that served you.
04-01-2021 10:33 PM
They replied back and were kind enough to give me a $25 credit to my next billing cycle. 🙂
My cycle period was from the 23rd of a month, so 9 days used of the $35 plan is about $10, so $25 for the remaining days unused sounds about right.
Thank to all that helped!
04-01-2021 06:35 PM - edited 04-01-2021 06:37 PM
@Oiler1 wrote:I changed from a $35 to $25 plan, but did not realize the leftover from the $35 plan is not credited to my new plan. Can I somehow get a credit for that?
DELETED - already said by others
04-01-2021 04:06 PM
Explain to the moderators that you had never done this before and it was an honest mistake. Hopefully they will take this into consideration and will change it back as a "one time only" action. Understand that it takes some work on their part to do this especially since you were already 7 days into your 30 day cycle. They instead they may give you a partial credit but they under no obligation to do so. If they do make an effort on your part please ask for a review link to provide feedback on your customer service interaction with the moderators.
In future come to the community and ask questions about your account or anything else before performing any changes. There are no stupid questions only smart customers willing to ask them..... Welcome to the community! We are always willing to help.
04-01-2021 03:46 PM
04-01-2021 03:44 PM
Thanks, I submitted a ticket now.
04-01-2021 03:42 PM
@Oiler1 wrote:Yes, I didn't read carefully 😞
@Oiler1 contact the Moderator_Team and hope you get a moderator who is generous and understanding.
Two ways to contact the moderators:
It may take up to 48 hrs (faster response these days) to receive a reply from the moderators. Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply.
Please keep us posted. thanks in advance
RosieR
04-01-2021 03:38 PM
Yes, I didn't read carefully 😞
04-01-2021 03:36 PM - edited 04-01-2021 03:39 PM
Hi @Oiler1 when changing plans, you will be given a choice of changing plans now or at next renewal. If you chose now or immediately, this warning will show
If you disregard the warning and still clicked on "Yes, change my plan", then I am not sure if the moderators can help you. But give it try and let us know.
Please keep us posted. thanks in advance
RosieR
04-01-2021 03:35 PM
Thanks I submitted a ticket. I didn't read carefully so I lost 23 days of usage on the other plan.
04-01-2021 03:32 PM
I had 23 days left 😞 I thought it would auto credit, Sent a ticket to see what they can do.
04-01-2021 03:21 PM - edited 04-01-2021 03:21 PM
Contact the moderators to request this - if you ask nicely and admit you made an error, they will most likely assist.
To contact a moderator, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
04-01-2021 03:20 PM
I messed up and chose the change my plan immediately option. I thought I would get credit from my previous plan. Can this changed back to change plan on next renewal? I changed from the $35 to $35 plan.
04-01-2021 03:19 PM
No, PM is a pre-paid service and they probably won't credit you the money.
When you try to change the plan, they actually have a choice of changing now or change it at the end of the current cycle. Unless you need the new plan to kick in now, maybe you need the extra data or voice min, usually it's better to change select change in the next cycle
How many days left?
04-01-2021 03:16 PM - edited 04-01-2021 03:19 PM
This will depend primarily on two things:
Check out the available plans here,
https://publicmobile.ca/en/on/plans#plans-start
Then, decide which data and talking plan best suits your monthly needs.
Keep in mind that there are currently Limited Time Offers available on the Canada-wide plans so you may want to get in on one of those before those offers are withdrawn.
It's also best advised to change your plan on your next renewal date (as opposed to an immediate change) so you don't lose out on what's remaining paid on your current cycle.
04-01-2021 03:16 PM
I changed from a $35 to $25 plan, but did not realize the leftover from the $35 plan is not credited to my new plan. Can I somehow get a credit for that?
04-01-2021 03:03 PM - edited 04-01-2021 03:03 PM
If you change your plan, it is recommended to change on next renewal so you don't lose any unused minutes/texts or data.
https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan
04-01-2021 02:59 PM
@Oiler1 Not sure what your current plan is. PM has $15 and $25 plan, you might want to check it out.
04-01-2021 02:57 PM
@Oiler1 wrote:I want to know if different cheaper plan is better for me? How do I contact a service person?
@Oiler1 You can do that yourself. Log into your account and select Change Plan near the top of your overview page and then proceed to follow the prompts to the options of plans. Keep in mind the "sale" price for Canada wide calling which increase in price after the "sale" ends but will be grandfathered in for current customers.
04-01-2021 02:55 PM
Hi @Oiler1 it depends on your existing plan. Give us more information so we can help you better.
RosieR