May need to change to a cheaper plan

[Oiler1]

I want to know if different cheaper plan is better for me? How do I contact a service person?

[darlicious · Accepted solution]

@Oiler1 

Explain to the moderators that you had never done this before and it was an honest mistake. Hopefully they will take this into consideration and will change it back as a "one time only" action. Understand that it takes some work on their part to do this especially since you were already 7 days into your 30 day cycle. They instead they may give you a partial credit but they under no obligation to do so. If they do make an effort on your part please ask for a review link to provide feedback on your customer service interaction with the moderators.

In future come to the community and ask questions about your account or anything else before performing any changes. There are no stupid questions only smart customers willing to ask them..... Welcome to the community! We are always willing to help.

[RosieR]

Hi @Oiler1 it depends on your existing plan.  Give us more information so we can help you better.

RosieR

[dabr]

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@Oiler1 wrote:

I want to know if different cheaper plan is better for me? How do I contact a service person?

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@Oiler1   You can do that yourself.  Log into your account and select Change Plan near the top of your overview page and then proceed to follow the prompts to the options of plans.  Keep in mind the "sale" price for Canada wide calling which increase in price after the "sale" ends but will be grandfathered in for current customers.

[hTideGnow]

@Oiler1  Not sure what your current plan is.  PM has $15 and $25 plan, you might want to check it out.

[Triguy]

If you change your plan, it is recommended to change on next renewal so you don't lose any unused minutes/texts or data.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

[Oiler1]

I changed from a $35 to $25 plan, but did not realize the leftover from the $35 plan is not credited to my new plan. Can I somehow get a credit for that?

[HALIMACS]

@Oiler1 

This will depend primarily on two things:

1. how much data do you feel you need every month 
2. where are you generally calling to

Check out the available plans here,

https://publicmobile.ca/en/on/plans#plans-start

Then,  decide which data and talking plan best suits your monthly needs.

Keep in mind that there are currently Limited Time Offers available on the Canada-wide plans so you may want to get in on one of those before those offers are withdrawn.

It's also best advised to change your plan on your next renewal date (as opposed to an immediate change) so you don't lose out on what's remaining paid on your current cycle.

[softech]

@Oiler1 

No, PM is a pre-paid service and they probably won't credit you the money.

When you try to change the plan, they actually have a choice of changing now or change it at the end of the current cycle.  Unless you need the new plan to kick in now, maybe you need the extra data or voice min, usually it's better to change select change in the next cycle

How many days left?

[Oiler1]

I messed up and chose the change my plan immediately option. I thought I would get credit from my previous plan. Can this changed back to change plan on next renewal? I changed from the $35 to $35 plan.

[HALIMACS]

Contact the moderators to request this - if you ask nicely and admit you made an error, they will most likely assist.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.