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Defectiveai67
Good Citizen / Bon Citoyen

Long distance doesnt work...

Hi there. I have had public mobile for over a year,and have had No LD at all the entire time. 
I try calling and it says its not available on my phone because I don't have an LD add on. Apparently I do, and this is a safety phone so if I have no LD, it's a  useless plan. How do I get reimbursed for all the LD that I have not had??

My PlanMy PlanThanx, Nor...

hairbag1
Mayor / Maire

Re: Long distance doesnt work...

@Defectiveai67...

try dialing a long distance number. Ignore the message that you don't have LD....does the call actually go through ?

Triguy
Mayor / Maire

Re: Long distance doesnt work...

Which country are you trying to call ?  There are different LD add-ons for different countries. 

If you are call to another province dial 1 + area code.

z10user4
Mayor / Maire

Re: Long distance doesnt work...

 @Defectiveai67 : Your plan looks fine. You have the 100 minutes with 98 left that renews each 30 days. You're also apparently from BC or AB with the 1000 minutes that remains untouched that you can use over time as needed when you might use all your 100 minutes.

You can call from anywhere in Canada to anywhere in Canada.

 

Why has this taken a whole year for you to decide to deal with this problem?

Defectiveai67
Good Citizen / Bon Citoyen

Re: Long distance doesnt work...

Because i have brain issues. as i said it is a safety phone. I know it looks fine but it simply doesn't work.

Defectiveai67
Good Citizen / Bon Citoyen

Re: Long distance doesnt work...

Well it looks like someone finally fixed it. YAAA now to just figure out about a rebate or refund for at least some of the time 
I have had only local calling all this time. 

 

darlicious
Mayor / Maire

Re: Long distance doesnt work...

@Defectiveai67 

You cannot get reimbursed for services you have not used or tried to resolve for the past year. The 1000 min add on was a freebie so there would be no credit for it since it was not purchased. If you had this issue and dialing ( 1 ) before the number and/or waiting for the message to finish does not complete your call then your sim card needs to be reprovisioned by the moderators.

 

Click on the chat bubble at the bottom right corner of your screen. Type account specific issue followed by human. Follow the prompts to submit your ticket. Keep an eye on your private message box at the top right corner of your screen the envelope icon next your avatar for a little number to pop up indicating a message from the moderators. Responding promptly will speed up service times.

z10user4
Mayor / Maire

Re: Long distance doesnt work...

 @Defectiveai67 : Sorry to hear about your brain issues. Perhaps you could answer or try some of the suggestions offered so far.

And to add...is it any number? Is it just one number? Would you be willing to share the area code and prefix of the number (s) you're trying to dial. (not the last 4 digits)

Edit: nvm Glad it seems to be working now.

darlicious
Mayor / Maire

Re: Long distance doesnt work...

@Defectiveai67 

Aha....so the problem has fixed itself. Pm plans are canada wide so local calling is across canada. To call outside of canada requures the purchase of the correct international calling add on. I do not see a credible reason to ask for a credit for your $15 plan.

Defectiveai67
Good Citizen / Bon Citoyen

Re: Long distance doesnt work...

Thanx, already done. I guess thats why it is finally working!! 🙂

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