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Great Neighbour / Super Voisin

Long distance add on???

Just bought 25$ call and text and checked my account the payment went through and said pay again on the 9th of dec but says I need a a long distance add on?? Been buying for last 6 months and never had this happen 


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Mayor / Maire

Re: Long distance add on???


@Brandon2 wrote:

Just bought 25$ call and text and checked my account the payment went through and said pay again on the 9th of dec but says I need a a long distance add on?? Been buying for last 6 months and never had this happen 


If this was your plan for the last 6 months...something didn't get provisioned properly during the renewal. Try rebooting the phone. If that doesn't clear things up, you'll have to click on the ? in lower right side of the page to start the process of contacting a moderator.

Good luck.

View solution in original post


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Re: Long distance add on???


@Brandon2 wrote:

Just bought 25$ call and text and checked my account the payment went through and said pay again on the 9th of dec but says I need a a long distance add on?? Been buying for last 6 months and never had this happen 


I'm assuming it's doing that when you're trying to call another Canadian phone number? Is it all numbers it's doing that for?

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Mayor / Maire

Re: Long distance add on???

@Brandon2 

More details may be helpful.

Is  your account status active or suspended?

Does text and data work?  Incoming calls?

Highlighted
Mayor / Maire

Re: Long distance add on???


@Brandon2 wrote:

Just bought 25$ call and text and checked my account the payment went through and said pay again on the 9th of dec but says I need a a long distance add on?? Been buying for last 6 months and never had this happen 


If this was your plan for the last 6 months...something didn't get provisioned properly during the renewal. Try rebooting the phone. If that doesn't clear things up, you'll have to click on the ? in lower right side of the page to start the process of contacting a moderator.

Good luck.

View solution in original post

Highlighted
Mayor / Maire

Re: Long distance add on???

@Brandon2  Restart your phone and try again. If you still can't make a call and your device is compatible with the Public network then submit a ticket for further investigation.

 

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