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Great Neighbour / Super Voisin

Long Distance Charges

"Long distance charges may apply" message when dialing within the province. However in the last few days when I dial outside my local area, I get a message saying long distance charges may apply. I alway hang up.I just wanted to know why am I getting these messages when my plan is province wide.
 

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Deputy Mayor / Adjoint au Maire

Re: Long Distance Charges

This is standard.

 

Every call outside your city is "long distance" however your plan covers province wide, so let the call go through (or put 1 first to ignore that message). 

 

If your plan does not have a long distance package the call will NOT go through since PM is a pre-paid service. you will not be billed for anything after the fact. If you do not have you do not get to use, simple.

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Deputy Mayor / Adjoint au Maire

Re: Long Distance Charges

This is standard.

 

Every call outside your city is "long distance" however your plan covers province wide, so let the call go through (or put 1 first to ignore that message). 

 

If your plan does not have a long distance package the call will NOT go through since PM is a pre-paid service. you will not be billed for anything after the fact. If you do not have you do not get to use, simple.

View solution in original post

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Town Hero / Héro de la Ville

Re: Long Distance Charges

Its a prepaid plan, you cant call outside your local area.

For long distance inside my province, i always have this message, its normal, i think its a telus warning or something like that.

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Great Citizen / Super Citoyen

Re: Long Distance Charges

This is normal. Also, since PM is prepaid, if it is really is long distance (out of province or country) you would not be connected, if you did not have a LD add-on. So, just ignore the message. That's one of the good things about PM, if you can make the call, the cost is already covered.

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Deputy Mayor / Adjoint au Maire

Re: Long Distance Charges

Also, if you do not have a LongDistance add-on, the call will not go through, period. So if the call goes through, it is inlcuded. 

 

But ya - it's a pain