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Good Citizen / Bon Citoyen

Landing page plan?

So...I'm trying to navigate my account to change my plan, I want the $50 8g can/us calling plan-but all I'm offered when I'm logged in is add ons. HELP

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Model Citizen / Citoyen Modèle

Re: Landing page plan?

@Brainybeauty ,

 

  1. Logged into your self-serve account, by clicking on this link
  2. Click on the Change Plan buttonChangePlan.jpg

     

  3. Choose the $50 8g can/us. It may take a few minutes. 50.png

     

  4. Make sure you click on either Change plan now or Change on Next Renewal Date. Be advised, if you currently just renewed, or still on a plan, and if you click on change plan now, you will be essentially be paying again. If you can hold out till the renewal date, you could save yourself $50 bucks. 

     

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Re: Landing page plan?


@Brainybeauty wrote:

So...I'm trying to navigate my account to change my plan, I want the $50 8g can/us calling plan-but all I'm offered when I'm logged in is add ons. HELP


You need to click near the top "Plans and Add-ons" and then on "Change Plan".

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Good Citizen / Bon Citoyen

Re: Landing page plan?

Tried every option. Nope. 
does it not allow proper function if you're on your cellphone browser?

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Good Citizen / Bon Citoyen

Re: Landing page plan?

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Model Citizen / Citoyen Modèle

Re: Landing page plan?

@Brainybeauty ,

 

  1. Logged into your self-serve account, by clicking on this link
  2. Click on the Change Plan buttonChangePlan.jpg

     

  3. Choose the $50 8g can/us. It may take a few minutes. 50.png

     

  4. Make sure you click on either Change plan now or Change on Next Renewal Date. Be advised, if you currently just renewed, or still on a plan, and if you click on change plan now, you will be essentially be paying again. If you can hold out till the renewal date, you could save yourself $50 bucks. 

     

View solution in original post

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Mayor / Maire

Re: Landing page plan?

@Brainybeauty 

  Follow @mpcdesign  instructions but be sure to clear your browser, have only one tab open and use secret/incognito mode in chrome, Firefox or safari. It can't hurt to reboot your phone first as well. Use this method anytime you are doing changes in your account. BTW  it is recommended to use the "change at next renewal" option unless you need the data right away and you don't mind losing the value of what's left in your current plan. You can cancel it at anytime before your renewal begins.

 

@mpcdesign  Nice job of laying it out for @Brainybeauty.

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Good Citizen / Bon Citoyen

Re: Landing page plan?

Eternally grateful @mpcdesign 

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Good Citizen / Bon Citoyen

Re: Landing page plan?

Thank you @darlicious 

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Model Citizen / Citoyen Modèle

Re: Landing page plan?

bravo. bravo. bravo.....am bowing down to you @Brainybeauty for you accepting my suggestion as a solution! 

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Mayor / Maire

Re: Landing page plan?

@Brainybeauty  You know we fire hydrants have to stick together and look out for one another.

Thanks too....you reminded me to change the bfs plan from the $50 to the $40 now that his promo is over.....on his next renewal of course! I topped up his balance too.....sometimes Auto Pay will fail on a downgrade in plan....but it sounds like your upgrading so in theory you should be ok but you could always be proactive and top up your account $50 just to be safe.