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Retraité / Retired

Issues with "Future Dating" your rate plan?

Hey Community,

 

If you're experiencing any issues with "Future dating" your rate plan, please reply to this topic and share your experience with us.

 

In doing so, are awesome Community and moderators will be able to assist you Smiley Happy

 

Note: Please do not share any personal account information in your reply

 

Thanks,

 

Jeremy

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Good Citizen / Bon Citoyen

Re: Issues with "Future Dating" your rate plan?

I have an other post,  this happened to me on the 30th still waiting for someone to have a look at it.  

 

 

len

old plan 

1GB Data

- Unlimited Canada-wide Talk

- Unlimited International Text

- 3 Choices (Grandfathered) / 3 Choices

New plan

4 GB Data

- Unlimited Canada-wide Talk

- Unlimited International Text

- 3 Choices / 3 Choices

 

probably should go on the 90 day promo

 

len

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Good Citizen / Bon Citoyen

Re: Issues with "Future Dating" your rate plan?

Future dating did not work. I changed my plan to the new 4x3 = 12gb plan. The website acknowledged that I have a pending change but when I logged in to check today, nothing had changed and I got billed Smiley Sad
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Good Citizen / Bon Citoyen

Re: Issues with "Future Dating" your rate plan?

Forgot to mention current plan

CURRENT PLAN
90-day pass$120 per 90 Days
This plan includes: -
- 6GB Data
- Unlimited Provincial Talk
- Unlimited International Text
- 3 Choices

Set up the system to change to

NEW PLAN
90-day pass $120 per 90 Days
This plan includes: -
- Unlimited Provincial Talk
- Unlimited International Text
- 12GB Data
- Fall 2016 Promo

But plan did not change
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Great Neighbour / Super Voisin

Re: Issues with "Future Dating" your rate plan?

I checked this morning about the future dating when I enabled it on the 25th of October. My billing cycle ended today and expected the 12gb plan to kick in place of the 6gb plan.

Heeeelp
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Great Neighbour / Super Voisin

Re: Issues with "Future Dating" your rate plan?

My new plan didn't kick in today.

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Mayor / Maire

Re: Issues with "Future Dating" your rate plan?

Set request to Future Date Plan Change

Yet next Payment Due is for old plan still (?) and new plan shows 1 day after my bill date

Concerned plan change will not happen, or worse will double bill me (old plan then next day new plan)

 

 

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Good Citizen / Bon Citoyen

Re: Issues with "Future Dating" your rate plan?

My plan did not change to the 12 gig plan at renewal on the 25th.  Am waiting patiently as I'm pretty sure the mods are buried by the work created from this latest offering.

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Great Neighbour / Super Voisin

Re: cant change plan

Hi

 

Im on plan 90 for 90 and wanted to change it to 120 plan for 90 days with 12 GB data 

My Renew Date was today so I added money to account and it charged 90 and now says

new plan can be only changed in Jan

 

Tags (1)
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Good Citizen / Bon Citoyen

Re: Issues with "Future Dating" your rate plan?

Hi there,

 

My plan renewal date was yesterday (Oct 31, 2016) and I had renewed using the future dating setting to the 12 GB 90 day plan. I got the credit charge today but I am still on the 6 GB plan according to Self-Service.