Issues with Switching a Plan

[507437218]

Hi All,

I wanted to migrate to a more expensive plan but given I was in mid cycle, I chose the option to change the plan at the new cysle date.

On the date of top up, my plan did not change but renewed it on the old plan. When I changed the plan manually, the system forfeited all my balance and did not even apply auto renewal bonus to the new plan.

Help anyone?

[Lieux · Accepted solution]

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@507437218 wrote:

Hi All,

I wanted to migrate to a more expensive plan but given I was in mid cycle, I chose the option to change the plan at the new cysle date.

On the date of top up, my plan did not change but renewed it on the old plan. When I changed the plan manually, the system forfeited all my balance and did not even apply auto renewal bonus to the new plan.

Help anyone?

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You need to reach the moderator for that..here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. Waiting time is few hours to 2 days.