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Mayor / Maire

Re: Is it expected to see the account status as plan expired on the day of renewal?


@z10user4 wrote:

@krazykiwi wrote:

Very good timeline....my only question is when do you sleep? Smiley LOL


Jeez...cleaning up things is seeming different somehow.

Anyway...I'm out west so I can reasonably see 2am ET. I think I watched it all unfold once. It's not unlike paint drying.


LOL, Alberta here, I forgot that it was ET.

Mayor / Maire

Re: Is it expected to see the account status as plan expired on the day of renewal?


@krazykiwi wrote:

@z10user4 wrote:

@krazykiwi wrote:

Very good timeline....my only question is when do you sleep? Smiley LOL


Jeez...cleaning up things is seeming different somehow.

Anyway...I'm out west so I can reasonably see 2am ET. I think I watched it all unfold once. It's not unlike paint drying.


LOL, Alberta here, I forgot that it was ET.


Everything's ET around here.

Mayor / Maire

Re: Is it expected to see the account status as plan expired on the day of renewal?

 


@z10user4 wrote:

@krazykiwi wrote:

Very good timeline....my only question is when do you sleep? Smiley LOL


Jeez...cleaning up things is seeming different somehow.

Anyway...I'm out west so I can reasonably see 2am ET. I think I watched it all unfold once. It's not unlike paint drying.


 

@krazykiwiwtf is sleep?

Oracle

Re: Is it expected to see the account status as plan expired on the day of renewal?


@z10user4 wrote:

@krazykiwi wrote:

Very good timeline....my only question is when do you sleep? Smiley LOL


Jeez...cleaning up things is seeming different somehow.

Anyway...I'm out west so I can reasonably see 2am ET. I think I watched it all unfold once. It's not unlike paint drying.


Yes, I watched paint dry once, during my very first renewal 2 years ago:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Plan-renewed-successfully-and...

 

Robot Indifferent

Mayor / Maire

Re: Is it expected to see the account status as plan expired on the day of renewal?


@SD08 wrote:

@z10user4 wrote:

@krazykiwi wrote:

Very good timeline....my only question is when do you sleep? Smiley LOL


Jeez...cleaning up things is seeming different somehow.

Anyway...I'm out west so I can reasonably see 2am ET. I think I watched it all unfold once. It's not unlike paint drying.


Yes, I watched paint dry once, during my very first renewal 2 years ago:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Plan-renewed-successfully-and...

 

Robot Indifferent


@SD08Very interesting, did you repost it later different? Or maybe someone reposted it different? Or maybe I changed? I can't keep track of what I got from where anymore. I have a similar quote but I don't remember where I got it from. Clearly you posted it first, that was before I was even at PM. I must have re-posted it 50 EDIT 32 times so thanks for the great explanation it has helped many people.

 

Yours

1. Expiration of completed period. Plan will show "expired" sometime before midnight.
2. Conversion of all rewards to available funds at midnight; rewards reset. Account shows "suspended."
3. In early hours, available funds used (if any), credit card charged (if necessary), plan renewed. Account shows "active."

 

What I have been posting

If today was your payment due date, then here's what to expect:

1. Expiration of completed period. Account will show "plan expired" sometime before midnight tonight.
2. Conversion of all rewards (including autopay) to available funds at midnight; rewards reset. Payment not collected yet at this point.  Account will show "Your account has been suspended" in big red letters.
3. In early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), plan will be renewed. Account status will then show "active."

 

EDIT- the first time I posted this, was 08-01-2018 here https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/AutoPay-activated-no-2-off/m-...

 

I can see you modified it a bit more in 02-06-2018

 

 

@SD08 wrote:

1. Expiration of completed period. Account will show "plan expired" on payment due date.
2. Conversion of all rewards to available funds at midnight; rewards reset. Payment is not collected yet at this point.  Account will now show "Your account has been suspended" in big red letters.
3. In the early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), and plan will be renewed.  Account status will then show as "active."

 

 

Oracle

Re: Is it expected to see the account status as plan expired on the day of renewal?


@RobertQc wrote:

@SD08 wrote:

@z10user4 wrote:

@krazykiwi wrote:

Very good timeline....my only question is when do you sleep? Smiley LOL


Jeez...cleaning up things is seeming different somehow.

Anyway...I'm out west so I can reasonably see 2am ET. I think I watched it all unfold once. It's not unlike paint drying.


Yes, I watched paint dry once, during my very first renewal 2 years ago:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Plan-renewed-successfully-and...

 

Robot Indifferent


@SD08Very interesting, did you repost it later different? Or maybe someone reposted it different? Or maybe I changed? I can't keep track of what I got from where anymore. I have a similar quote but I don't remember where I got it from. Clearly you posted it first, that was before I was even at PM. I must have re-posted it 50 times so thanks for the great explanation it has helped many people.

 

Yours

1. Expiration of completed period. Plan will show "expired" sometime before midnight.
2. Conversion of all rewards to available funds at midnight; rewards reset. Account shows "suspended."
3. In early hours, available funds used (if any), credit card charged (if necessary), plan renewed. Account shows "active."

 

What I have been posting

If today was your payment due date, then here's what to expect:

1. Expiration of completed period. Account will show "plan expired" sometime before midnight tonight.
2. Conversion of all rewards (including autopay) to available funds at midnight; rewards reset. Payment not collected yet at this point.  Account will show "Your account has been suspended" in big red letters.
3. In early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), plan will be renewed. Account status will then show "active."


@RobertQc

Yes, I refined it later a couple of times, but that was my very first version, which Luddite referenced in updating his Expired vs. Suspended post.  The following one is pretty close to the version I currently post when called for:

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-status-Plan-Expired/m-p/173837#M13...

 

 

Mayor / Maire

Re: Is it expected to see the account status as plan expired on the day of renewal?

 


@SD08 wrote:

Yes, I refined it later a couple of times, but that was my very first version, which Luddite referenced in updating his Expired vs. Suspended post.  The following one is pretty close to the version I currently post when called for:

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Account-status-Plan-Expired/m-p/173837#M13...

 


@SD08Cool. I hope somewhere, someone has used my words to help people as much as you have helped me help others.

Model Citizen / Citoyen Modèle

Re: Is it expected to see the account status as plan expired on the day of renewal?

Now, it looks like....

Screenshot_20190208-032026__01.jpg

 

 

Mayor / Maire

Re: Is it expected to see the account status as plan expired on the day of renewal?


@hzmy wrote:

Now, it looks like....

Screenshot_20190208-032026__01.jpg

 

 


@hzmy"Please disregard this message if you have enough funds in your balance or are on autopay"- I wonder if so many people don't read that part because it blends with in with the orange outline? They usually only see "Your account has been suspended" ?

 

Maybe instead of orange it should be in red?


Plan Expired, could say "Renewal attempt in progress", I bet that would cause less panic

Model Citizen / Citoyen Modèle

Re: Is it expected to see the account status as plan expired on the day of renewal?


@mimmo wrote:

As long as service is working don't worry. 

 

This is a good read. 

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...


Very much a good read thanks @mimmo

 

Renewal = billing cycle

 

I would also like to add that the billing cycles are not monthly (on the same day) but are 30 or 90 days apart. This can cause different dates to be new billing cycle. Rewards on the other hand seem to occur on prechosen dates based the original date you signed up. Community rewards being the only possible exception.

 

For more info on rewards in particular I recommend opening a chat with Simon the supportbot and ask him "community?". His response will provide a learn more link that gives all the juicy details about the rewards system.