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Great Citizen / Super Citoyen

Re: Incoming calls when traveling outside province

@will13am  Hey man, yes the policy is poorly worded by PM officials.  They need to do some work on it. 

 

Outbound calls within the visiting province are inlcuded in unlimited province wide calling plans.

 

Receiving calls from anywhere in the world while in the visiting province are included as well.

 

Only calling back to your home province while visiting another province requires long distance minutes. If you buy an LD add-on, those minutes will only be deducted when calling back to your home province.

 

Hope that clears it up for you.

Great Citizen / Super Citoyen

Re: Incoming calls when traveling outside province



That has always been the case for all carriers and all plans.  For the person receiving a call, it never matters where the call comes from. 

 

But when receiving those calls when travelling in other provinces (with province-wide calling plans), this has always been a nice bonus at Public.

 

It is not a "nice bonus" when it has always been the case for all carriers as you mentioned above.   

 

Now, as for receiving calls while you and your phone are outside of the province that your phone number is from, technically, that is a national-wide long distance call to answer any call.  As for Public Mobile always allowing the call to be answer for those with only a provincial calling plan, that wasn't really supposed to happen.  The policy change in the online documentation is interesting though.

 

Its not considered nation-wide long distance and never was.  It was always supposed to happen just like all the other carriers.  Dont forget PM is owned by Telus and runs on their network.

 

Many of us already were aware that these incoming calls were always working.  But now that Public Mobile is telling us that incoming calls will work (even when travelling outside of the phone number's province), the need for Canada-wide long distance calling plans is certainly diminished.  One can now feel assured that all incoming calls will come through, texts and data will be fine, and for calling outside of the province that the user is currently in, something such as Hangouts Dialer could be used.  There's now very little reason to pay extra for Canada-wide calling at Public Mobile, and that could partly be the reason for some plans being the same price for provincial or Canada-wide.

 

 There was never a need for LD minutes unless you needed to call back home while travelling in Canada.  Therefore, the need was never diminished.  Its just that PM did a good job making their policy so unclear that people assumed they needed it. (FYI add-ons are a major income generator for all carriers).  This is what I have been trying to tell you all that you don't need to buy add-ons if you dont really need them.   It doesnt have much to do with Canada wide plans being similar in pricing to province wide plans.  Plans are disigned to meet the needs of different user groups.  Its a give and take.  You want Canada wide Calling you may give up on something else and vice versa.

Great Citizen / Super Citoyen

Re: Incoming calls when traveling outside province


@ShawnC13 wrote:

@Double_J wrote:

@ShawnC13 No man, yes there was a written policy change but in the real world I've had numerous confirmations that long distance was not needed to make local calls in the new province or receive calls.  People just like to interpret what they read differently.


That is what I said there was a policy but what was actually happening in real world experience differed.  I had the same experiences but up until last week it was described as a glitch in the policy when it was how it always worked


Show me were they use "glitch" in the policy?  PM purposes makes the policy vague so that it is assumed people will need to buy an add on. 

Great Citizen / Super Citoyen

Re: Incoming calls when traveling outside province


@computergeek541 wrote:

@will13am wrote:

@computergeek541 wrote:

@Double_J wrote:

 

 

I tested this with having someone call me from BC, Alberta, Ontario and intertionally. All calls were received. 

.


That has always been the case for all carriers and all plans.  For the person receiving a call, it never matters where the call comes from.

 

 

Now, as for receiving calls while you and your phone are outside of the province that your phone number is from, technically, that is a national-wide long distance call to answer any call.  As for Public Mobile always allowing the call to be answer for those with only a provincial calling plan, that wasn't really supposed to happen.  The policy change in the online documentation is interesting though.


The policy may say that but I would argue the policy makes no sense.  As a visitor to another province, the policy allows outbound calls within the visited province as if it is the home province.  If making these provincial calls are allowed, then how does it make sense that receiving calls are not allowed?  It is the calling party that generally pays any charge for a call.  If outbound calls are included then so are inbound calls. 


Long distance has historically just been a reason for carriers to charge extra.  As for receiving a call outside of a lcoal calling area (or proinvce in the case of Public Mobile calling plans), that's just how long distance has always worked for an incoming call.  There are still some customers (at other carriers) who only have plans with local calling.  A customer with local calling and a Toronto phone number would have to pay long distance to answer any phone call when outside of that city's local calling area. 

 

But yeah, it's a way for the phone companies to charges both parties in call.  Someone calling from L.A. to Toronto (the outgoing caller pays LD) and if the receiving caller only has local calling , the receiver would also have to pay long dsitance - but only if outside of the Toronto area.    All this probably adds to the confusion and the mistaken belief that it somehow matters to the person answering a call where the call comes from.


Finally someone who gets it.  It is simply a cash grab.  Ambiguity in policy causes confusion and thus greater sales.  However, I will note that when I called Rogers about this over 10 years ago, they will declare it is free if you ask them specifically.  They will tell you that you need LD only if you want to call back home.  

Re: Incoming calls when traveling outside province


@Double_J wrote:


 

It is not a "nice bonus" when it has always been the case for all carriers as you mentioned above.   

 

 

I'll disagree with you on that, only because from what Public Mobile always told us (up until now), it wasn't supposed to work - even though it always has.

 

 

 

Its not considered nation-wide long distance and never was.  It was always supposed to happen just like all the other carriers.  Dont forget PM is owned by Telus and runs on their network.

 

 

Sorry, but that's not correct.  When you are outside your local calling area and receive a call on your cell phone, that is a long dstiance call, regardless of whether or not is already included in your plan.  When you have a plan that includes provincial calling and you answer a call while you are outside of the province of your phone number, that by definition is a national-wide long dsitance call to answer any phone call. 

 

 

 

 

 There was never a need for LD minutes unless you needed to call back home while travelling in Canada.  Therefore, the need was never diminished.  Its just that PM did a good job making their policy so unclear that people assumed they needed it. (FYI add-ons are a major income generator for all carriers).  This is what I have been trying to tell you all that you don't need to buy add-ons if you dont really need them.   It doesnt have much to do with Canada wide plans being similar in pricing to province wide plans.  Plans are disigned to meet the needs of different user groups.  Its a give and take.  You want Canada wide Calling you may give up on something else and vice versa.


I'll give you that the need was never diminished, as you're right, the add-on was only needed to call  out to a different province than you were currently in.  It appears now that they are actually kind of telling us that.  Before, the online information was telling us one thing, but the information was wrong.

Great Citizen / Super Citoyen

Re: Incoming calls when traveling outside province


@computergeek541 wrote:

@Double_J wrote:


 

It is not a "nice bonus" when it has always been the case for all carriers as you mentioned above.   

 

 

I'll disagree with you on that, only because from what Public Mobile always told us (up until now), it wasn't supposed to work - even though it always has.

 

 

 

Its not considered nation-wide long distance and never was.  It was always supposed to happen just like all the other carriers.  Dont forget PM is owned by Telus and runs on their network.

 

 

Sorry, but that's not correct.  When you are outside your local calling area and receive a call on your cell phone, that is a long dstiance call, regardless of whether or not is already included in your plan.  When you have a plan that includes provincial calling and you answer a call while you are outside of the province of your phone number, that by definition is a national-wide long dsitance call to answer any phone call. 

 

 

 

 

 There was never a need for LD minutes unless you needed to call back home while travelling in Canada.  Therefore, the need was never diminished.  Its just that PM did a good job making their policy so unclear that people assumed they needed it. (FYI add-ons are a major income generator for all carriers).  This is what I have been trying to tell you all that you don't need to buy add-ons if you dont really need them.   It doesnt have much to do with Canada wide plans being similar in pricing to province wide plans.  Plans are disigned to meet the needs of different user groups.  Its a give and take.  You want Canada wide Calling you may give up on something else and vice versa.


I'll give you that the need was never diminished, as you're right, the add-on was only needed to call  out to a different province than you were currently in.  It appears now that they are actually kind of telling us that.  Before, the online information was telling us one thing, but the information was wrong.


Hey man thanks really appreciate it.  I dont understand why a paid official PM employee makes a post with a simple chart indicating if LD is needed or not depending on the calling scenario.  As mentioned earlier keeping their policy vague allows them to get away with a lot.  Thats the problem with PM is that you actually can't call in to confirm accurate details.

Oracle

Re: Incoming calls when traveling outside province


@Double_J wrote:

@ShawnC13 wrote:

@Double_J wrote:

@ShawnC13 No man, yes there was a written policy change but in the real world I've had numerous confirmations that long distance was not needed to make local calls in the new province or receive calls.  People just like to interpret what they read differently.


That is what I said there was a policy but what was actually happening in real world experience differed.  I had the same experiences but up until last week it was described as a glitch in the policy when it was how it always worked


Show me were they use "glitch" in the policy?  PM purposes makes the policy vague so that it is assumed people will need to buy an add on. 


They don't use glitch. I am just saying what would have been the explanation.  I am totally agreeing with you that their policy was incorrect and did not reflect real world use.  I am just providing the history or what I have experienced and seen in my time here.


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Mayor / Maire

Re: Incoming calls when traveling outside province

hey did changed the wording of the policy in the Knowledge Base article, but they haven't in the conditions of the offers shown on the front page... ?!

20 offer.png

 

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Re: Incoming calls when traveling outside province

@Someone_here cut and past with the footnote numbers attached is wonderful when they remember to update marketing information after changing the source location.  Oh, Public Mobile...

Good Citizen / Bon Citoyen

Re: Incoming calls when traveling outside province

Double_J is correct.

 

I'm from Ontario traveling to BC (have unlimited Province wide calling).  Was able to receive all incoming calls as if I was in my home Province.  Can call any number within the Province of BC (the Province that I was visiting) with no LD.  The only time I needed LD is when I call a number outside of my visiting Province (i.e. I need LD if I call back to my home province of Ontario).