07-21-2019 02:54 PM - edited 01-05-2022 06:00 AM
Hi,
I have the $15 plan which is supposed to have unlimited incoming calls, but incoming calls are using up my 100 minutes and last month I couldn't receive any calls for a couple days after it ran out. Can anyone offer me a solution to how I can fix this problem?
Much appreciated!
07-21-2019 04:09 PM
If your plan says unlimited incoming calls I'd message the moderators for them to check if there is a problem
07-21-2019 04:07 PM
@TroopNewmanDo note if you change your plan today.. another $15 will be charged to your account, you loose your amount you had paid for this 30 day cycle and your renew date will be changed to today.
07-21-2019 03:55 PM
When I chose the plan it already had the unlimited incoming minutes. I'll try going through the "Change My Plan" option and select the $15 plan again and see if that works. Thanks for the help!
07-21-2019 03:49 PM
@mimmo point taken
07-21-2019 03:44 PM
@RossN I agree with your responce except for the part that the system should automatically update plans. The system should not automatically change plans. Imagine if the plan increased by 5$ and everyone plans had a price increase.
@RossN wrote:@TroopNewman hi if you signed up more than three months ago for it you have to upgrade to it on your next renewal since it was recently updated to include incoming call it should automatically upgrade but unfortunately it doesn't
07-21-2019 03:01 PM
When did you select your $15 plan? Originally, the $15 plan did not have unlimited incoming calls. PM change $15 plan with unlimited incoming, but if you were on the original plan, it was not an automatic change.
If you are still on the original $15 plan, you can choose the "new" $15 plan with unlimited incoming either at next renewal or immediately (but you will lose remaining of original plan)
07-21-2019 03:00 PM
Log in to your account and make sure it says unlimited incoming calls on your plan. The older version of this plan didn't have that
07-21-2019 03:00 PM - edited 07-21-2019 03:01 PM
@TroopNewman wrote:Hi,
I have the $15 plan which is supposed to have unlimited incoming calls, but incoming calls are using up my 100 minutes and last month I couldn't receive any calls for a couple days after it ran out. Can anyone offer me a solution to how I can fix this problem?
Much appreciated!
This shouldn't do that if you have the plan with incoming. Send message to Modetator_Team. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-21-2019 03:00 PM - edited 07-21-2019 03:01 PM
@TroopNewman hi if you signed up more than three months ago for it you have to upgrade to it on your next renewal since it was recently updated to include incoming call it should automatically upgrade but unfortunately it doesn't