07-10-2018 12:34 PM - edited 01-04-2022 06:25 PM
I have a province-wide plan (Territory wide really) and some calls are correctly identified as in territory, but other calls within the territory will show as LD and use up my LD minutes (bought the 400 pack to talk to relatives out of country). Generally these are calls to communities in the territory, same area code, but for whatever reason some are correctly tagged, and others are not.
Now I don't use talk much, so this isn't a major issue, but it has been going on for a while and I'm wondering if there's a fix.
Cheers
Solved! Go to Solution.
07-11-2018 11:41 AM - edited 07-11-2018 11:41 AM
Good to hear.
07-10-2018 11:02 PM
On further investigation it was only incoming calls that weren't correcly identifying origination, so no long distance minutes were actually being spent, just bad math on my part.
Thanks all for your suggestions and assistance.
07-10-2018 04:23 PM
Thanks all, I'm pleasantly surprised by the expedient response, in touch with the MOD team now.
07-10-2018 04:13 PM
Hello Znea,
Thank you for reaching out to us.
In order to better assist you in regards to the local call issue, please send us a private message.
Regards
Abdoulaye
07-10-2018 04:12 PM
Sadly I'm on the Fall 2016 4g offer, so can't take that route I'm afraid.
07-10-2018 02:57 PM
@Znea Out of curiosity what is plan are you on If it's a 3g data plan you can more than likely get the same plan with Canada wide calling for the same price.
GC
07-10-2018 01:58 PM
Similar situations were reported several times, usually by those that does not have a LD add-on. I am sure there are more cases like yours but didn't notice about it.
07-10-2018 01:54 PM
That's the funny thing, it's a territory so we're all one area code, but thank you, will add that info to the note.
07-10-2018 01:27 PM
@Znea Include your phone number and the area codes causing problems in that note to the moderators.
07-10-2018 12:41 PM
That's strange and should not happen. Are you near the border of another province by any chance? Reach out to the Moderator_Team with your account info and they will investigate your issue.
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