I've paid for UK minutes add on, but when I try to make a call it won't go through

[Pvalerio]

I purchased UK minutes ad-on yesterday. My account has been charged. The UK minutes add-on appears on my plans & add-ons. However, after I try to call a UK number, I get the voicemail telling me "Hi, public mobile here. Sorry talk is not included in your current plan." 

Please help resolve this issue as I need to call back to the UK today before 10am EST. 

[computergeek541]

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@BeachNBeer wrote:

Dial 011 – this is the Canada exit code and it's got to be dialled first for all international calls made from the Canada.

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This is no longer the case. While 011 still works in most cases, + is more commonly used, especially is the day of widespread cellular communications. This kind of reminds me of codes such as *67 which has largely been replaced by #31# on most cellular networks. 

[kb_mv]

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@Pvalerio wrote:

Thank you.

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@Pvalerio Was the dialling code (001-44) the problem?

[Pvalerio]

Thank you.

[BeachNBeer]

Reboot phone and ensure you're dialing correctly.

Dial 011 – this is the Canada exit code and it's got to be dialled first for all international calls made from the Canada.

Dial 44 – Country Code for UK/England.

Dial the phone number – minus the (0); landlines – area code (2 to 5 digits) + local number total 10 digits, mobile phones (10 digits)

[kb_mv]

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@Pvalerio wrote:

I purchased UK minutes ad-on yesterday. My account has been charged. The UK minutes add-on appears on my plans & add-ons. However, after I try to call a UK number, I get the voicemail telling me "Hi, public mobile here. Sorry talk is not included in your current plan." 

Please help resolve this issue as I need to call back to the UK today before 10am EST. 

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@Pvalerio This may be a silly question but are you dialling 011-44 before the number?