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Great Neighbour / Super Voisin

I topped up my account but my plan hasn’t not been reactivated

 

Accepted Solutions
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Mayor / Maire

Re: I topped up my account but my plan hasn’t not been reactivated


@kayspencer608 wrote:

Ran out of time this morning added money and says my plan is still expired 


You can try the lost/stolen remedy...log into My Account / Plan & Add-ons / Lost-Stolen. Click lost-stolen and Suspend. Log out and waait for 5 minutes, before logging in again and Resume service. Hopefully that will restart your service.

If it doesn't help you'll need to reach out for assistance from moderator_team.  Click here to message them

Please be patient as it might take several hours to hear back from them. Good luck

View solution in original post


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Mayor / Maire

Re: I topped up my account but my plan hasn’t not been reactivated

If the account has been under suspension for 90 days or more, that account is closed. You'd have to get a new sim and a start all over again with a new account.

How long has it been suspended ?

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Mayor / Maire

Re: I topped up my account but my plan hasn’t not been reactivated

You will probably need to contact a moderator.

 

You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Good Citizen / Bon Citoyen

Re: I topped up my account but my plan hasn’t not been reactivated

Give it some time as it is Easter Sunday, then contact a mod here:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Town Hero / Héro de la Ville

Re: I topped up my account but my plan hasn’t not been reactivated

@kayspencer608 That's why someone suggested top up before renewable date even if you have auto pay. From now on I'll top up more fund on my account before renewable date, then I won't lost service.

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Great Neighbour / Super Voisin

Re: I topped up my account but my plan hasn’t not been reactivated

Ran out of time this morning added money and says my plan is still expired 

Highlighted
Mayor / Maire

Re: I topped up my account but my plan hasn’t not been reactivated


@kayspencer608 wrote:

Ran out of time this morning added money and says my plan is still expired 


You can try the lost/stolen remedy...log into My Account / Plan & Add-ons / Lost-Stolen. Click lost-stolen and Suspend. Log out and waait for 5 minutes, before logging in again and Resume service. Hopefully that will restart your service.

If it doesn't help you'll need to reach out for assistance from moderator_team.  Click here to message them

Please be patient as it might take several hours to hear back from them. Good luck

View solution in original post

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