cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
rodjames
Great Citizen / Super Citoyen

I ran out of data last night, tried to buy 2gb more today, and now my data is gone

It added 30$ to my account, didn't give me 2gb of data, I'm confused.  Can I not just buy more data if I run out?


Accepted Solutions
z10user4
Mayor / Maire

Re: I ran out of data last night, tried to buy 2gb more today, and now my data is gone


@rodjames wrote:

It added 30$ to my account, didn't give me 2gb of data, I'm confused.  Can I not just buy more data if I run out?


Buying add-ons is a two step process. If your Available Funds show at least the amount you say you paid then you didn't do the second step.

It's kinda non-intuitive but it works.

Don't select the $30 data-only _plan_...use your $30 to get two 1gb add-ons.

View solution in original post


All Replies
z10user4
Mayor / Maire

Re: I ran out of data last night, tried to buy 2gb more today, and now my data is gone


@rodjames wrote:

It added 30$ to my account, didn't give me 2gb of data, I'm confused.  Can I not just buy more data if I run out?


Buying add-ons is a two step process. If your Available Funds show at least the amount you say you paid then you didn't do the second step.

It's kinda non-intuitive but it works.

Don't select the $30 data-only _plan_...use your $30 to get two 1gb add-ons.

View solution in original post

gpixel4
Mayor / Maire

Re: I ran out of data last night, tried to buy 2gb more today, and now my data is gone

@rodjames if you have available funds in your account then you need to apply the add-ons. you can also call 611 to apply the add-ons

tabi159w
Model Citizen / Citoyen Modèle

Re: I ran out of data last night, tried to buy 2gb more today, and now my data is gone

Did you use the $30 you added to your account to purchase the add-on? With PM, you have to first add money to your account and then use that money to purchase the desired add-ons.

rodjames
Great Citizen / Super Citoyen

Re: I ran out of data last night, tried to buy 2gb more today, and now my data is gone

2 step process eh... ok.  I will try that.

I'm just worried it'll mess up my grandfathered plan

rodjames
Great Citizen / Super Citoyen

Re: I ran out of data last night, tried to buy 2gb more today, and now my data is gone

that worked, thank you.

fdrcamb519
Deputy Mayor / Adjoint au Maire

Re: I ran out of data last night, tried to buy 2gb more today, and now my data is gone

@rodjames 

Now you know it’s a two step process, in the future, when need any add on, you know how to do it.

Brody88
Good Citizen / Bon Citoyen

Re: I ran out of data last night, tried to buy 2gb more today, and now my data is gone

You can purchase the add on and it starts immediately, as long as it is done the correct way, which is a little bit confusing.  I ran into something that is important to know as well, when you are changing plans, always do it before the next billing date.  I switched plans just after my billing date (autopay).  I ended up losing the amount I paid for the autopay for the original plan, and was billed for the new plan right away since I had chosen to do it right away.  I should have planned ahead (a few days before the billing date) and chose to do it at the next billing date.

Need Help? Let's chat.