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Great Citizen / Super Citoyen

I'm unable to make a payment to my account


I have had my Visa debit card registered with Public Mobile for months now, I renewed my plan yesterday.

I have the 5GB plan for $67/month.

(Auto pay is set up but sometimes I have to call 611 and do it manually)

So I tried to add some more money to my account because I usually end up buying more add ons.

This afternoon I cannot make a payment to my account online or by calling 611.

When I call 611 and I choose the amount of money I want to add I keep getting the message "sorry we were unavunto process this transaction please call your credit card company"

I tried several times. So I decided to try online and I signed into my account, I tried to add $30 and a message pops up after I hit submit saying the same thing that happens when I call 611.

I called my bank and told them what's going on and they said my card is fine.


I'm not sure what I should do now.

Any help would be appreciated.





Re: I'm unable to make a payment to my account

Buy a voucher online at use that to top up. 


Then remove your card and try adding it again.  Make sure self serve address and cc address are the same.

Great Citizen / Super Citoyen

Re: I'm unable to make a payment to my account

What's cc address?

Thanks 😃