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Great Neighbour / Super Voisin

I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???

Please help! I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me??? Like I need that last g for the rest of month 😪 does anyone know how I can get it back or working? Ir am I just out of luck?

 

Thanks for anyone who takes the time.

Model Citizen / Citoyen Modèle

Re: I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???

You should of gotten the text to warn you that you where near your limit. Never used all my data so not sure if you would of gotten a text saying 100% used. Best to contact a mod and have them look into issue if you still have data left over.

Oracle

Re: I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???

Does the addon show in self serve? If not you have used it up. If it shows then it's probably a phone setting ie data limit. Data a cedently turned off etc. 

 

Answer the first question then we can guide you to troubleshooting or other options

Town Hero / Héro de la Ville

Re: I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???


@mccutcha wrote:

Please help! I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me??? Like I need that last g for the rest of month 😪 does anyone know how I can get it back or working? Ir am I just out of luck?

 

Thanks for anyone who takes the time.



@mccutcha wrote:

Please help! I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me??? Like I need that last g for the rest of month 😪 does anyone know how I can get it back or working? Ir am I just out of luck?

 

Thanks for anyone who takes the time.


Do you see your data usage in your first page of your self serve account? If yes You can try to write a message to the moderator here for having explications...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 waiting time is few hours to 2 days..

If no you see it elsewhere...it will be difficult to justify your data ...

Model Citizen / Citoyen Modèle

Re: I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???

@mccutcha Does your account still show that you have data? If it's not showing data on the main page then you used it all. If you have data left check the settings on your phone, some setting and data monitoring apps will cut of data access after you have reach a certain amount to prevent overage charges. Those charges aren't an issue with PM but may still be set up to block data.
Mayor / Maire

Re: I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???

Likely its your local phone doing a restriction.

 

Check self serve and see if you have data left, if you do 99% chance your phone has set an internal data limit.

Mayor / Maire

Re: I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???


@RobertQc wrote:

Likely its your local phone doing a restriction.

 

Check self serve and see if you have data left, if you do 99% chance your phone has set an internal data limit.


@mccutcha as the others have said, check your self-serve Overview page.  If you have data left, check your phone as @RobertQc  has indicated.  The place to look will vary from model to model but try searching your settings app for "data usage", and there's probably a limit setting there.


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Model Citizen / Citoyen Modèle

Re: I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???

seems fishy, did u look at ur history? look and record ur history and then contact the mods, demand compensation if they are shorting u.

Great Neighbour / Super Voisin

Re: I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???

Could you also tell me how to get ahold of a mod? Can't find the link.

Town Hero / Héro de la Ville

Re: I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???


@mccutcha wrote:

Could you also tell me how to get ahold of a mod? Can't find the link.


In my last message @mccutcha ..here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And don't forget waiting time is few hours to 2 days..be patient..