I just added a 1GB add on, was charged for it, but do not have data service

[getbuff]

Can someone please help me?

[collin1215]

Hey, add-ons are a two step process.

1. Buying it to be charged for it by adding funds into your Public Mobile account balance.

2. Buying it again and being charged from your Public Mobile account balance. This is when you get the data add on. 

[CS_Agent]

Hello getbuff,

Thank you for reaching out to us.

In order to assist you about your Data add-on, please can you send to us a Private Message?

For more information about how to use the Community service, please refer to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

Cheers

Abdoulaye

[NDesai]

Did you purchase it twice? First time it adds funds to your account. If you see that under Available Balance, then you need to purchase that add-on again. 

[CS_Agent]

Hello getbuff,

Thank you for reaching out to us.

In order to assist you about your Data add-on, please can you send to us a Private Message?

For more information about how to use the Community service, please refer to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

Cheers

Abdoulaye

[getbuff]

I can provide details if you wish, looking for a speedy resolution. Thanks.