I have a plan that is paid for but getting long distance message

[dlougheed]

Hello, I have a plan that is 25$ that includes unlimited provincewide calling and international text but every time I call a number either the next door neighbor or Toronto I am given a message that I do not have a long distance data plan.  It never did this before but seemed to happen after I renewed my current plan after being suspended for 2 days due to no funds available.

[Triguy]

You may need to contact a moderator to have this rectified.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dlougheed]

The lost/stolen phone trick WORKED!  Thanks so much!

[geopublic · Accepted solution]

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@dlougheed wrote:

Hello, I have a plan that is 25$ that includes unlimited provincewide calling and international text but every time I call a number either the next door neighbor or Toronto I am given a message that I do not have a long distance data plan.  It never did this before but seemed to happen after I renewed my current plan after being suspended for 2 days due to no funds available.

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@dlougheed  Can you make the call if you add +1 in from of the number you are dialing? Also you might want o try the Lost/Stolen trick. It acts like a soft reset to your account.

Lost/Stolen trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone