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Mayor / Maire

Re: I have a $15 plan, but I cannot make calls or text messages


@dvspro wrote:

Capture.GIF


@dvspro  When you insert you card do you connect to Public's network? What kind of phone are you using? Try putting the phone in airplane mode for 15 minutes and then back to normal and try again.

Mayor / Maire

Re: I have a $15 plan, but I cannot make calls or text messages


@dvspro wrote:

I added $11 more yesterday, not sure what's happening here...


There've been a rash of activation problems these days.

This company can't seem to leave well enough alone. And then they break things.

Mayor / Maire

Re: I have a $15 plan, but I cannot make calls or text messages


@dvspro wrote:

I added $11 more yesterday, not sure what's happening here...


In that case there is nothing to do but as @z10user4 said, is to wait for the Mods. Did you get a ticket number when you submitted your issue?

Good Citizen / Bon Citoyen

Re: I have a $15 plan, but I cannot make calls or text messages

no, I've sent a message to them yesterday as well...no response.

Good Citizen / Bon Citoyen

Re: I have a $15 plan, but I cannot make calls or text messages

It says public mobile, iphone6s

Great Neighbour / Super Voisin

Re: I have a $15 plan, but I cannot make calls or text messages

Can you receive calls and text messages?

 

Town Hero / Héro de la Ville

Re: I have a $15 plan, but I cannot make calls or text messages

With sim in try connecting your iPhone to iTunes.See if it pushes any updates to your phone....