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Good Citizen / Bon Citoyen

I have a $15 plan, but I cannot make calls or text messages

Voice message tells me I dont have a plan, when I do! Any ideas on how to solve this?

Mayor / Maire

Re: I have a $15 plan, but I cannot make calls or text messages

What is the account status in your self serve account ? Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have.   Also try adding a $1 payment.

Mayor / Maire

Re: I have a $15 plan, but I cannot make calls or text messages


@dvspro wrote:

Voice message tells me I dont have a plan, when I do! Any ideas on how to solve this?


If you can't call out then maybe you've used the 100 minutes.

You could get the $5 500 minute add-on for when that happens. Great value.

Edit: Are you saying you can't send or receive text messages?

Did you just recvently renew?

Good Citizen / Bon Citoyen

Re: I have a $15 plan, but I cannot make calls or text messages

I just set this phone up, I have not been able to call or receive texts. I've tried the lost phone hack, nothing. 

Mayor / Maire

Re: I have a $15 plan, but I cannot make calls or text messages


@dvspro wrote:

I just set this phone up, I have not been able to call or receive texts. I've tried the lost phone hack, nothing. 


Another one.

So to be clear...

Calls in?

Calls out?

Texts in?

Texts out?

How about data with the 250mb?

Good Citizen / Bon Citoyen

Re: I have a $15 plan, but I cannot make calls or text messages

I cannot do anything, no calls, no texts

Mayor / Maire

Re: I have a $15 plan, but I cannot make calls or text messages


@dvspro wrote:

I cannot do anything, no calls, no texts


Then you'll need the moderators.

 Moderator_Team < Click this.

There's the ? chatbot thiungy in the lower right but it's a hassle to get to a special form to submit a ticket. The pm might take longer or you can try to figure the magic words to get the form.

Good Citizen / Bon Citoyen

Re: I have a $15 plan, but I cannot make calls or text messages

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Mayor / Maire

Re: I have a $15 plan, but I cannot make calls or text messages

@dvspro In the past when the Lost/Stolen trick did not work, sometimes adding $1 to your account would help it reset. Even if this doesn't fix the issue, your $1 will be there for your next renewal.

Good Citizen / Bon Citoyen

Re: I have a $15 plan, but I cannot make calls or text messages

I added $11 more yesterday, not sure what's happening here...