09-11-2019 10:52 AM - edited 01-05-2022 07:01 AM
Voice message tells me I dont have a plan, when I do! Any ideas on how to solve this?
Solved! Go to Solution.
09-11-2019 12:42 PM - edited 09-11-2019 12:42 PM
With sim in try connecting your iPhone to iTunes.See if it pushes any updates to your phone....
09-11-2019 12:36 PM
Can you receive calls and text messages?
09-11-2019 11:35 AM
It says public mobile, iphone6s
09-11-2019 11:34 AM
no, I've sent a message to them yesterday as well...no response.
09-11-2019 11:25 AM
@dvspro wrote:I added $11 more yesterday, not sure what's happening here...
In that case there is nothing to do but as @Anonymous said, is to wait for the Mods. Did you get a ticket number when you submitted your issue?
09-11-2019 11:25 AM
@dvspro wrote:I added $11 more yesterday, not sure what's happening here...
There've been a rash of activation problems these days.
This company can't seem to leave well enough alone. And then they break things.
09-11-2019 11:24 AM
09-11-2019 11:23 AM
I added $11 more yesterday, not sure what's happening here...
09-11-2019 11:22 AM
@dvspro In the past when the Lost/Stolen trick did not work, sometimes adding $1 to your account would help it reset. Even if this doesn't fix the issue, your $1 will be there for your next renewal.
09-11-2019 11:17 AM
09-11-2019 11:17 AM
@dvspro wrote:I cannot do anything, no calls, no texts
Then you'll need the moderators.
Moderator_Team < Click this.
There's the ? chatbot thiungy in the lower right but it's a hassle to get to a special form to submit a ticket. The pm might take longer or you can try to figure the magic words to get the form.
09-11-2019 11:15 AM
I cannot do anything, no calls, no texts
09-11-2019 11:14 AM
@dvspro wrote:I just set this phone up, I have not been able to call or receive texts. I've tried the lost phone hack, nothing.
Another one.
So to be clear...
Calls in?
Calls out?
Texts in?
Texts out?
How about data with the 250mb?
09-11-2019 11:12 AM
I just set this phone up, I have not been able to call or receive texts. I've tried the lost phone hack, nothing.
09-11-2019 11:08 AM - edited 09-11-2019 11:10 AM
@dvspro wrote:Voice message tells me I dont have a plan, when I do! Any ideas on how to solve this?
If you can't call out then maybe you've used the 100 minutes.
You could get the $5 500 minute add-on for when that happens. Great value.
Edit: Are you saying you can't send or receive text messages?
Did you just recvently renew?
09-11-2019 11:03 AM
What is the account status in your self serve account ? Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Also try adding a $1 payment.