cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

I don't have data :((

my data doesn't work. it's said that my data had been used up, but i don't have the data from the very first day of my monthly plan. so it's impossible that i would use up my data since i never had them.

i received a message from public mobile saying my plan would be renewed on Feb 23. so i used up my previous monthly data on Feb 22. but on Feb 23, i didn't receive the new data and i haven't received it yet.

can anyone help me?

Tags (1)

Accepted Solutions
Mayor / Maire

Re: I don't have data :((

First, dial into 611 and see what it says your next renewal date is. Note that plans renew every 30 days, not on the same day each month.

 

Second, login to the online selfserve portal, and look for the lines under "Data & Add-Ons". The lines outlined in orange will completely dissapear once consumed.

 

The lines outlined will completely dissapear when fully consumed.The lines outlined will completely dissapear when fully consumed.

View solution in original post


All Replies
Model Citizen / Citoyen Modèle

Re: I don't have data :((

Log into self serve and view My Data and Add Ons. Click on 'View my usage' to see how much data you have used and what if left

You can also click on Purchase Add Ons incase you need more data.  Maybe you had a 1GB add on that and do not have data in your 30 day plan?

 

Let us know what plan you are on

Mayor / Maire

Re: I don't have data :((

@rockheather1125 which plan do you have? If you log into your self service account is there any data showing on the overview page? Could you please check if your wifi is disabled. Thanks.


@rockheather1125 wrote:

my data doesn't work. it's said that my data had been used up, but i don't have the data from the very first day of my monthly plan. so it's impossible that i would use up my data since i never had them.

i received a message from public mobile saying my plan would be renewed on Feb 23. so i used up my previous monthly data on Feb 22. but on Feb 23, i didn't receive the new data and i haven't received it yet.

can anyone help me?


 

Mayor / Maire

Re: I don't have data :((

First, dial into 611 and see what it says your next renewal date is. Note that plans renew every 30 days, not on the same day each month.

 

Second, login to the online selfserve portal, and look for the lines under "Data & Add-Ons". The lines outlined in orange will completely dissapear once consumed.

 

The lines outlined will completely dissapear when fully consumed.The lines outlined will completely dissapear when fully consumed.

View solution in original post

Good Citizen / Bon Citoyen

Re: I don't have data :((

my renewal date is on March 24. The last renewal date was Feb 23.

It shows that my data is almost used, but that is impossible because I don't have any data since Feb 23. Which means I don't have any data that I can consume up.

Good Citizen / Bon Citoyen

Re: I don't have data :((

my plan is $15 every 30 days.

my wifi is completely fine, I can still connect to wifi at home and school

Oracle

Re: I don't have data :((


@rockheather1125 wrote:

my plan is $15 every 30 days.

my wifi is completely fine, I can still connect to wifi at home and school


@rockheather1125 That plan has no data unless you are on autopay, and then only 250 meg. It is very easy to consume that small amount of cellular data.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Mayor / Maire

Re: I don't have data :((


@rockheather1125 wrote:

my plan is $15 every 30 days.

my wifi is completely fine, I can still connect to wifi at home and school


Do you have auto-pay setup?

 

If you have auto-pay setup, the current $15 plan gives you 250MB of data, and none without. Once you use it up, you have to wait until your next renewal, unless you purchase a data add-on, or contact moderators to renew your plan early...

 

Have you taken a look at your self-serve to see if it shows if your data balance listed?

Mayor / Maire

Re: I don't have data :((

@rockheather1125  So then your alloted data is the same as what @Nezgar  showed, i.e. 250MB/month(30 days), IF as @Luddite  said, you're on autopay. If you do much on the 'net on your phone, it's pretty easy to blow through 250MB. You should check what @Nezgar  mentioned, in your self-serve account.

Mayor / Maire

Re: I don't have data :((

@rockheather1125 

If you checked your account after your plan renewed and you had no plan data showing it is possible your plan data did not reset upon renewal.  I always take a screenshot of my overview page before and after my renewal in case something (such as this) goes wrong within my account. If you believe this is this is the case contact the moderators. They will be able to see if this has happened and restore or credit your account with the data you are missing.

 

Click on the the (?) At the bottom right corner of the screen to submit a ticket via simon explaining your issue. Type account specific issue and then type human and follow the prompts to submit your ticket. Keep an eye on the envelope icon next to your avatar at the top right corner of the screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times.

Need Help? Let's chat.