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I canot cancel add on of uS minutes and there is no email response

rabeye
Great Neighbour / Super Voisin

Added roaming by mistake can I delete with refund 

2 REPLIES 2

cavemantoronto
Mayor / Maire

@rabeye wrote:

Added roaming by mistake can I delete with refund 


No way for customer to remove add-on. Policy says no refunds. You have to hope moderators understands mistake made.

Anonymous
Not applicable

@rabeye wrote:

Added roaming by mistake can I delete with refund 


Confusing between subject line and post. Do you mean roaming or do you mean maybe the 200 or 400 minute add-on?

If roaming then you could try asking the @Moderator_Team (< Click this) to credit your account. Actual refunds don't seem to be a thing around here.

If the minutes then you could use them over time.

 

Also, do you possibly still see the amount you paid for it in your Available Funds? If so then luckily you didn't complete the purchase and what you paid can just go towards your next renewal.

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