04-19-2021 10:31 AM - edited 01-06-2022 01:50 AM
I see (after Public Mobile canceled the province-wide plans) that the Canada-wide $35 Plan's data increased recently from 2Gb to 2.5Gb. I have been on the $35 Plan since September, 2020 (with 2Gb). I was wondering if my account's data will be automatically increased or do I have to "sign up" for the refreshed version of the $35 Plan?
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04-23-2021 10:20 AM
Well, I was amazed to read in your reply that you can select when the change takes place. That is an amazing feature and not one I was aware that Public Mobile had. I was previously with PC Mobile (President's Choice) and they had very limited features (not even an online login) so I am always grateful for choices and options. Thank you for your step by step!
04-19-2021 12:40 PM
@kterles : Changing plans does not affect the rest of your account. Just the plan. This is not like a promo for new customers. We can all change plans whenever we like.
04-19-2021 12:21 PM
Ok, thanks for all the info! I guess I was hoping to keep my accrued time with my current plan to start earning loyalty rewards this year, but it's hard to argue with an extra 500Mb!
04-19-2021 10:41 AM
Each new/different plan is actually coded differently in the system, and thus, your plan won't automatically change. This is often beneficial when Public Mobile changes their offerings and you want to keep your original plan... "Grandfathering" your plan.
Like Triguy mentioned, you'll need to change your plan:
Enjoy your new plan! 🙂
04-19-2021 10:41 AM
@kterles , each plan has a unique identifier in the system that we cannot see. Public Mobile will not change a customers plan even if it is appears to be beneficial for the customer. You will have to make the change yourself.
04-19-2021 10:33 AM - edited 04-19-2021 10:46 AM
You would need to make a plan change. It is recommended to change Your plan on your next renewal date.
https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan