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Jlee721
Great Neighbour / Super Voisin

How to buy additional data?

I spent all of my data, so bought add-on. 

It goes to my fund and make my next payment lower.

When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone.. 


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popping
Oracle

Re: How to buy additional data?


@Jlee721 wrote:

I spent all of my data, so bought add-on. 

It goes to my fund and make my next payment lower.

When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone.. 


Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from from self-serve. You get your data back immediately with plan change. Login to your account. Select the Plan and add-ons tab and click on the Change Plan button.
2. If you want to renew the same plan early, you need to create a moderator support ticket using the Chat button at the bottom right corner. Moderator wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $5 200MB data. Expensive option. This is a good option if you need a small amount of data occasionally. Data add-on does not have expiry date. Unused add-on data will be rolled over to next cycle.Please note that there is no refund of the unused days of your current billing cycle if (option 2) you renew your plan early with moderator assistant or (option 1) change plan now.

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All Replies
popping
Oracle

Re: How to buy additional data?


@Jlee721 wrote:

I spent all of my data, so bought add-on. 

It goes to my fund and make my next payment lower.

When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone.. 


Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from from self-serve. You get your data back immediately with plan change. Login to your account. Select the Plan and add-ons tab and click on the Change Plan button.
2. If you want to renew the same plan early, you need to create a moderator support ticket using the Chat button at the bottom right corner. Moderator wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $5 200MB data. Expensive option. This is a good option if you need a small amount of data occasionally. Data add-on does not have expiry date. Unused add-on data will be rolled over to next cycle.Please note that there is no refund of the unused days of your current billing cycle if (option 2) you renew your plan early with moderator assistant or (option 1) change plan now.

View solution in original post

yanzhiqiang
Deputy Mayor / Adjoint au Maire

Re: How to buy additional data?

When you run out of data, you need to have Wi-Fi to connect internet, I don't understand why you turn it off. 

ShawnC13
Oracle

Re: How to buy additional data?


@Jlee721 wrote:

I spent all of my data, so bought add-on. 

It goes to my fund and make my next payment lower.

When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone.. 


@Jlee721  Purchasing add-ons is a two-step process.  When you first "purchase" the add-on the money goes to available funds, you then need to "re-purchase" the add-n and it will take the money from available funds and add the add-on to your account 


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

Triguy
Mayor / Maire

Re: How to buy additional data?

To purchase Add-Ons using your Self-Serve account, follow these steps:

  1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
  2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
  3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
    • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
    • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
  4. Select ‘Confirm my purchase’, and you’re off to the races!
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