cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Help Changing Plan From An Old Plan

I am trying to change my plan from an old outdated plan. It seems like it is not possible to change the plan online. They tell me to call *611 to change the plan, but it seems like there is no way to change the plan by calling. Any advice on changing my plan?

Mayor / Maire

Re: Help Changing Plan From An Old Plan

@oldtimerchangin, is your account currently suspended?  If it is, you must contact a moderator in order to get the plan changed.  If you are on a legacy plan (a plan from before Jan 27, 2015), you should have access to human phone support using *611.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Good Citizen / Bon Citoyen

Re: Help Changing Plan From An Old Plan

Hi thanks for your reply. I will try human phone support in their hours.

Highlighted
Good Citizen / Bon Citoyen

Re: Help Changing Plan From An Old Plan

Update: I have changed my plan by using the call center.

Re: Help Changing Plan From An Old Plan

What great plan did you pick?

Good Citizen / Bon Citoyen

Re: Help Changing Plan From An Old Plan

I went for the 35$ with 1 GB data. Was about time I changed! My previous plan was identical without data and was costing 33$ after all the price hikes they did to the old plans. Glad I finally took the time to make the change Smiley Happy