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Great Neighbour / Super Voisin

Got message that 'Talk' is not includede in my package. But I signed up with $25 plan.

 
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Town Hero / Héro de la Ville

Re: Got message that 'Talk' is not includede in my package. But I signed up with $25 plan.

Try dial 1+area code + phone number

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Mayor / Maire

Re: Got message that 'Talk' is not includede in my package. But I signed up with $25 plan.

@standart  Log into your account and doublecheck what plan features show in your account. Try rebooting your phone. Did you just renew your plan?

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Model Citizen / Citoyen Modèle

Re: Got message that 'Talk' is not includede in my package. But I signed up with $25 plan.

@standart Double check your self-service account. If it says 25$ plan, then just restart your phone. In most cases, it helps.

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Model Citizen / Citoyen Modèle

Re: Got message that 'Talk' is not includede in my package. But I signed up with $25 plan.

@standart  try adding $1 to your self service / my account to kickstart it. If this , or the other  suggestions fail. Contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

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Re: Got message that 'Talk' is not includede in my package. But I signed up with $25 plan.


@hycm53 wrote:

Try dial 1+area code + phone number


Assuming that there isn't a misdialed phone number, that wouldn't normaly fix this.  Dialing the 1 before the area code only eliminates the "long distance charges may apply" message, after which the calls would be completed anyway.

 

"Talk not included" means that there is no active calling plan or in some cases, that an invalid phone number is being dialed.