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voobrien
Great Neighbour / Super Voisin

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Still waiting on my GB data

dabr
Mayor / Maire

Re: 5GB Add-on PROMO....Add-on (received in 8 days)


@voobrien wrote:

Still waiting on my GB data


@voobrien   When did you activate?  If it's been longer than 30 days and you met all the terms and conditions of the promo then you now need to submit a ticket to moderators via chatbot and follow the prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html  or you can send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

darlicious
Mayor / Maire

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

@voobrien 

The addition of the 5gb data add on bonus and the 30 day credit has been very YMMV with the addition being at any time within the 30 days. And we have learned for the first time that the "system" automatically applied both the 30 day credit and the 5gb data add on just before renewal. If you cannot afford to lose your service make sure you have autopay enabled or top up your account then cross your fingers and toes and hope for the best. 

 

On day 31 contact the moderators if you dont have it on your account.

voobrien
Great Neighbour / Super Voisin

Re: Free 5GB PROMO. Add-on connected to plan or account?

Its been over 30 days since I signed up. I signed up on January 8 or 9 and still haven't received my 5gb of data promotion.

 

 

kb_mv
Mayor / Maire

Re: Free 5GB PROMO. Add-on connected to plan or account?


@voobrien wrote:

Its been over 30 days since I signed up. I signed up on January 8 or 9 and still haven't received my 5gb of data promotion.

 

 


@voobrien Sure seems like you were overlooked. Contact a moderator for help.

 

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve.

7. Provide log in info of Self Serve account.

8. Follow prompts.

darlicious
Mayor / Maire

Re: Free 5GB PROMO. Add-on connected to plan or account?

@voobrien 

Follow @kb_mv instructions on how to contact a moderator. When did you recieve your 30 day credit? Your plan amount is $25+ when you activated?

Leaving
Great Citizen / Super Citoyen

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Can you help me, Mod Team?

z10user4
Mayor / Maire

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

Good grief. I thought you left. Without reviewing your entire life history here, you do realize that the 5GB offer was for NEW activations right. New SIM and registered and activated using a new email address.

hairbag1
Mayor / Maire

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

@z10user4...

wishful thinking again !!

voobrien
Great Neighbour / Super Voisin

Re: 5GB Add-on PROMO....Add-on (received in 8 days)

I do realize that, and it was a new activation and new sim card. So I don't know what the problem is with getting my 5gb data offer that was offered at the time of my activation.

Need Help? Let's chat.