Ok I thought it had something to do with auto pay. I pay manually every month. I'd still like to get this promotion so can I just cancel and sign up again with a new number using the same sim?
Sign up thru CCS you'll get an additional discount and Sim cards are $1.89. Then suspend your current plan via lost/stolen the day before renewal. You have 90 days to unsuspend and pay...best to do it on day 85. Then do the same with the new account. Don't forget to refer yourself.
Yes I should have 1 month free and 5 Gb after activate new sim but I did get anything
When did you activate? From the conditions of the promotion, these would have been in your account within 30 days of activation.
I had sent a message back when I first signed up with public mobile in January. Just before Christmas 2020 I applied for the promo to receive 1 month free and an additional 5 GB of data if I signed up for a new account before Jan 15, 2021. I did that and never got the promo. I got a response from your team saying if I received the follow up email, which I did, it would automatically add to my account on my first bill. Well, I received that bill today and the promo was not added to my account. What should I do now?
You will need to contact moderator again unfortunately. Moderators should be able to credit your account as long as you meet the terms and conditions of the promotion.