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tanorigin
Great Neighbour / Super Voisin

Error Happens while changing to a new plan

Hi,

I am attempting to change my current plan to a new plan ($15), but the page keeps showing error:

 

  • Oh no!
    It looks like something went wrong, but don’t panic.
  • Log out and then log back in again to continue. Or return to the Login Page

Please could you help me to complete the change? because today is Feb 28, I did not realize that it is the last day of Feb.  I wonder if my next order would be $15 or the old charging amount if I change the plan today?

 

Thank you.

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Accepted Solutions
HALIMACS
Mayor / Maire

Re: Error Happens while changing to a new plan

@tanorigin 

 

Try clearing cache and cookies, open an incognito tab, and then try again.

 

You could also try using a different browser altogether.

 

(EDIT:   Or you could try what @JK8 suggests.  🤣 )

View solution in original post


All Replies
JK8
Mayor / Maire

Re: Error Happens while changing to a new plan

@tanorigin 


Clear browser cache. Close browser and open a new window in incognito/private mode. I find the chrome browser works well.

HALIMACS
Mayor / Maire

Re: Error Happens while changing to a new plan

@tanorigin 

 

Try clearing cache and cookies, open an incognito tab, and then try again.

 

You could also try using a different browser altogether.

 

(EDIT:   Or you could try what @JK8 suggests.  🤣 )

View solution in original post

LurganIeUk
Mayor / Maire

Re: Error Happens while changing to a new plan

Are you sure you want to go the $15 plan...it is not on sale and will be the new version from what I see....no more Canada Wide. 

 

 

Also do you have money in your account balance to cover $15 plus taxes??

JK8
Mayor / Maire

Re: Error Happens while changing to a new plan


@tanorigin wrote:

Hi,

I am attempting to change my current plan to a new plan ($15), but the page keeps showing error:

 

  • Oh no!
    It looks like something went wrong, but don’t panic.
  • Log out and then log back in again to continue. Or return to the Login Page

Please could you help me to complete the change? because today is Feb 28, I did not realize that it is the last day of Feb. 


As a fyi, plans are on a 30 day cycle from when you activated not monthly. If you change your plan you can choose Change on next renewal date. If you choose Change plan now you will not receive any credit for your current plan.

HALIMACS
Mayor / Maire

Re: Error Happens while changing to a new plan

@tanorigin 

 

May we ask what your current plan is?   The only $15 plan available to be selected provides ONLY for Province-wide calling.   If that's all you need, then you're good to go.

 

If you're currently on the $15 Canada-wide plan, would recommend you remain on that plan, as it's priced the same and includes free country-wide calling vs province-wide.

AE_Collector
Mayor / Maire

Re: Error Happens while changing to a new plan

@tanorigin 

Is the 28th of the month coincidentally your last day with renewal happening tonight? Plans are 30 days here and certainly Public Mobile doesn't renew everyone on the last day of the month.

 

AE_Collector

tanorigin
Great Neighbour / Super Voisin

Re: Error Happens while changing to a new plan

Thank you guys!

I have already cleared the cache and even changed to another browser, but it did not work neither..

 

May try it again sometime tomorrow, hopefully it will work then.

 

Thanks again!

cavemantoronto
Mayor / Maire

Re: Error Happens while changing to a new plan


@tanorigin wrote:

Thank you guys!

I have already cleared the cache and even changed to another browser, but it did not work neither..

 

May try it again sometime tomorrow, hopefully it will work then.

 

Thanks again!


If your plan renews tonight, you can still change to the $15 plan by telling it ot change at the next renewal if the $15 plan is still available.  I hope you didn't need Canada-wide calling because this plan has province-wide calling now.

tanorigin
Great Neighbour / Super Voisin

Re: Error Happens while changing to a new plan

Thanks for everyone.

 

I just tried and had changed the plan successfully!  it will come to work at the end of next month.

 

Thanks again!

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