Entering PrePaid Vouchers

[nadiab13]

Hi there!

I am new to public mobile, and have started a plan, and the only issue i have encountered is that when i go to put the number for my Voucher in, it is telling me that it is invalid.

I bought the voucher around 36 hours ago, and even after 24 hours it is not working.

I would really love to figure this out as i spent $50 on vouchers. 

Thank you

[bravo_md]

I'm sure you'll want to keep trying to enter the vouchers you have, using the suggestions offered here, before buying more vouchers.  

[mimmo]

If calling 611 and the voucher is still not accepted, take a picture of it and send it to the moderators. Should this be the route you take you will probably need to buy a voucher to top up while they investigate and get back to you, as this can take several days.  

[RossN]

@nadiab13 hi have you tried *611 on your phone?

[bravo_md]

Make sure you are using th pin on the reciept.   Enter in using *611 on your phone.

[Alex888]

@nadiab13 If you bought them from a store the number you need is a 12 numerical digit pin on the receipt, not on the voucher itself. You can also try using Chrome in incognito or calling 611 and entering it into your account there.