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Great Neighbour / Super Voisin

Early renewal of 30 day plan.

Hi all. 

 

I am on day 25 of my $50 contract and my data is up. Can I renew early for the $50 and get the new cycle starting now? And if so can you please explain how?

 

Thanks!

 

JA

Mayor / Maire

Re: Early renewal of 30 day plan.

@jakusv You will need to contact the moderators and ask them to renew your plan early, you can send them a message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure that there are funds in your account to cover the cost of the renewal before you contact the moderators.
Highlighted
Great Citizen / Super Citoyen

Re: Early renewal of 30 day plan.

you can send a private message to the Moderators by clicking here and request an early renewal date, or also change your plan which will change the billing cycle date

Mayor / Maire

Re: Early renewal of 30 day plan.

 Hello you shouldn’t need to try to get a hold of a moderator all you have to do is go in and change plan and then go into build a plan and you can do the $50 one there it’s the same price with the unlimited text Canadian phone and 8 GB that should be all you have to do Don’t forget you have to have the available funds in your account or it won’t work good luck

Mayor / Maire

Re: Early renewal of 30 day plan.

I should add this is found in "my account"

Mayor / Maire

Re: Early renewal of 30 day plan.


@RossN wrote:

 Hello you shouldn’t need to try to get a hold of a moderator all you have to do is go in and change plan and then go into build a plan and you can do the $50 one there it’s the same price with the unlimited text Canadian phone and 8 GB that should be all you have to do Don’t forget you have to have the available funds in your account or it won’t work good luck


That only works for immediate plan changes, he wants to stay on the same plan. Current plans won't be listed under plan change options.

Mayor / Maire

Re: Early renewal of 30 day plan.

Does it not say he wants to change now because he has no data?

Mayor / Maire

Re: Early renewal of 30 day plan.


@Alex888 wrote:

@RossN wrote:

 Hello you shouldn’t need to try to get a hold of a moderator all you have to do is go in and change plan and then go into build a plan and you can do the $50 one there it’s the same price with the unlimited text Canadian phone and 8 GB that should be all you have to do Don’t forget you have to have the available funds in your account or it won’t work good luck


That only works for immediate plan changes, he wants to stay on the same plan. Current plans won't be listed under plan change options.


@RossN  is right, the work-around to enable an immediate plan change without contacting a moderator is by selecting build your own plan, and I believe he should be able to get the same/similar plan allowing him to access more data.  He can then future date to the same plan he currently has if he wants.