cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Mayor / Maire

Re: Does having a 3G plan effect call quality?

@deannehall try resetting your network settings.

Highlighted
Good Citizen / Bon Citoyen

Re: Does having a 3G plan effect call quality?

I am using an iPhone 7, I do occasionally have various apps not load... I just close the window and reopen the app and that tends to work. 

Highlighted
Good Citizen / Bon Citoyen

Re: Does having a 3G plan effect call quality?

Thank you I will try that, I often do a  powers down and restart not sure if that would also reestablish the connection. 

Highlighted
Good Citizen / Bon Citoyen

Re: Does having a 3G plan effect call quality?

The last time it happened, yesterday, I was awaiting a page out from a volunteer group. Everyone’s phone rang at the same time in the same building except mine... but I got notification of the voicemail and i hadn’t moved, I had full service bars. 

Highlighted
Good Citizen / Bon Citoyen

Re: Does having a 3G plan effect call quality?

Thank you, I looked... the only option I have is automatic. 

Highlighted
Mayor / Maire

Re: Does having a 3G plan effect call quality?

@deannehall  Rebooting is a good troubleshooting technique but airplane mode completely  disconnects you from the network. And reconnects. Try it. I'll get you some iPhone expertise.

Highlighted
Mayor / Maire

Re: Does having a 3G plan effect call quality?

@deannehall try resetting your network settings

 

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

 

Manually selecting network:

 

1. Navigate to Settings>Choose Carrier>Disable Automatic
2. The iPhone will now search for available networks
3. Choose desired network

Highlighted
Mayor / Maire

Re: Does having a 3G plan effect call quality?


@deannehall wrote:

Hello, I have been with PM for over a year now. My first plan included 4G but I switched to 3G approx 6 months ago. Sometime after I switched to 3G I noticed I would get voicemails but have no missed calls (while in full cell service areas). Is this because I am using 3G now, or does 3G/4G/LTE etc only effect internet/data speeds? 

Additionally, around this time I also stopped receiving emails from people I used to receive emails from (and they were not in my junk box), apps both standard to the phone like “camera” and downloaded apps started closing mid use. Could these faults be caused by 3G vs 4G/LTE too?

 

or maybe I just have an magnetic  and electric personality! 


Did the solution resolve your call, app and email issues?

Highlighted
Good Citizen / Bon Citoyen

Re: Does having a 3G plan effect call quality?

I completed both of these thank you. But why would I not want the network to be automatic, and is there a benefit to choosing a network other than PM? My option were: PM, EXT, Freedom, Bell. 

Highlighted
Mayor / Maire

Re: Does having a 3G plan effect call quality?

@deannehall 

I have an SE. It is set to automatic. No issues. 

Need Help? Let's chat.