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Great Neighbour / Super Voisin

Data

When my plan renewed this month my data didn’t reset. What do I do.

Thank you 

Model Citizen / Citoyen Modèle

Re: Data

This rarely happens but it's not unheard of.

You should consider creating a support ticket. Explain your issue to SIMON, the ? comment bubble in the bottom right.

SIMON

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Create a support ticket

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team
Moderator Hours
Monday to Friday: 8AM- midnight EST
Saturday and Sunday: 8AM- 10PM EST

Deputy Mayor / Adjoint au Maire

Re: Data


@jodieodo wrote:

When my plan renewed this month my data didn’t reset. What do I do.

Thank you 


Try lost/stolen trick open ticket in Simon. Open the chat and tell it to contact moderators.

Mayor / Maire

Re: Data

You will need to contact moderator team.  Click on the '?' at lower right corner of page, and you can ask 'Simon' for assistance.  Type something like data reset as the question.  It should get you to open a 'ticket'.  once you fill in the required info, the moderators will (eventually) get back to you.  Could be a few days though, since they seem to be backed up a bit.

Mayor / Maire

Re: Data


@jodieodo wrote:

When my plan renewed this month my data didn’t reset. What do I do.

Thank you 


Log into My Account / Data & Add-ons...do you have any data available ?

Highlighted
Mayor / Maire

Re: Data

You could try making a manual $1 payment.