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Great Neighbour / Super Voisin

Data/usage period

Hello,

I was wondering if my bill is due on the 25th of each month, does that mean my data usage is between the 26th to the following 25th?

 

Also, based on the screen shot, do I have 1 gig of data or 2? 

Screenshot_20190911-171633.png

 

 

Thank you!

Town Hero / Héro de la Ville

Re: Data/usage period

Screen shot you have 500mb + 500 mb which renews each month as it's part on your plan.

 

You also have 1 gig promo..that starts if you use all your 500/500 in the month.. 

 

If you don't use all the PROMO data that will roll over the next month. New month you'd start back with 500/500 first then it will bounce to whatever you have left in promo data.. once promo data is all used up it's gone for good as it was a one time gift.

 

Due date would be date plan renews.

Mayor / Maire

Re: Data/usage period


@Marjanca wrote:

Hello,

I was wondering if my bill is due on the 25th of each month, does that mean my data usage is between the 26th to the following 25th?

 

Also, based on the screen shot, do I have 1 gig of data or 2? 

Screenshot_20190911-171633.png

 

 

Thank you!


Plan period is 30days at Public Mobile, so your payment day will shift around, depending on the length of the month.

The payment due date in the overview page is the last day of your current plan, the date in the rewards page is the date your renewed plan starts.

It's best to top up a day or two before the last plan day (if you choose to manually do so) and stay away from self serve during renewal night to avoid seeing all kinds of weird notices and be tempted to interfere and with that throwing a wrench in the works.

Mayor / Maire

Re: Data/usage period


@Marjanca wrote:

Hello,

I was wondering if my bill is due on the 25th of each month, does that mean my data usage is between the 26th to the following 25th?

 

Also, based on the screen shot, do I have 1 gig of data or 2? 

Screenshot_20190911-171633.png

 

 

Thank you!


@Marjanca  Your renewal is every 30 days not monthly, there is a difference. As for data you get 1GB every 30 days. The bonus 1GB addon stays on your account and will only be used when needed until it's all used up 

Great Neighbour / Super Voisin

Re: Data/usage period

Oh I see. So it would be used only if I went over and it wouldn't replenish. 

 

Thanks!