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Great Neighbour / Super Voisin

Re: Data suddenly stopped working

So my plan has renewed as of yesterday and I still have no data, even though I’ve paid. What now?

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Oracle

Re: Data suddenly stopped working

@leeandrist

 

does your phone have a data limit?

is your data off? 

do you see the addon in your overview page?

Mayor / Maire

Re: Data suddenly stopped working


@leeandrist wrote:

So my plan has renewed as of yesterday and I still have no data, even though I’ve paid. What now?


So have you read the previous posts and gathered facts or tried things?

Town Hero / Héro de la Ville

Re: Data suddenly stopped working

Did you write a message to the moderator for help @leeandrist???

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can try what the other told you waiting for a reply....Smiley Frustrated

Mayor / Maire

Re: Data suddenly stopped working


@leeandrist wrote:

So my plan has renewed as of yesterday and I still have no data, even though I’ve paid. What now?


@leeandrist like I asked earlier today, could you please sign into your self-serve account, and on the overview page, look at the lower section, my add-ons and data.  Do you see your plan data listed there or not?  


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