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Model Citizen / Citoyen Modèle

Re: Data not working.

They have to start somewhere.  Any many times its just that easy. And remember

many people using this service are not tech savy. I would recomend including the steps you have already tried to the mods.  They can better assist in the solution and speed up the process.   Just a freindly suggestion.

Great Citizen / Super Citoyen

Re: Data not working.

yah for sure..at this point im ready to try anything. 

one more thing..you forgot to add how to??Smiley Wink

remember..im not a high tech kinda gal

Great Citizen / Super Citoyen

Re: Data not working.

@krazykiwi

 

It is never my intention to deliberate on anyone's purpose here I am simply suggesting the OP begin seeking professional assistance asap if they have not already. Let us refrain from derailing the topic with assumptions, all of us are here to help better direct a fellow user.

 

For everyone else here trying to come up with a solution please continue to do so, as you can see OP is actively seeking a solution on this thread which shows the importance to them in getting this issue sorted out by any means.

 

Great Citizen / Super Citoyen

Re: Data not working.

you are so rite..let me share the messages with them.

thank you so much

Great Citizen / Super Citoyen

Re: Data not working.

you guys been sooooooooo helpfull..no doubt about it..i did not expect anything like this..

 

MUCH LOVE TO ALL OF YOU

Mayor / Maire

Re: Data not working.

 @isabellelabelle

I did give some direction in a prior post. I have an older version of Android so it may not match.

Around about where you found the APN screenshots, there might be something about preferred network type. Or just digging around finding something about 2G, 3G, 4G, LTE stuff like that.

Great Citizen / Super Citoyen

Re: Data not working.


@isabellelabelle wrote:

you are so rite..let me share the messages with them.

thank you so much


I am glad you still have the patience to address this matter. 

 

Just some extra tips from a former support representative:

- the first support agent you will talk to will naturally go over the basics, something I'm sure you have done several times

- the issue might actually get sorted out by the first agent, however it is likely they will need to escalate to a specialist, and you yourself can ask to have this happen

- if questioned on why you wish to escalate please refer the representative to this thread, the specialist will then look into the information provided and follow up with you for a more timely resolution

 

Hope this helps and you are up and running data once again very soon.

Mayor / Maire

Re: Data not working.

 @Dankaroo

Sooooo....are you going to actually try to help the customer or are you just going to blather on about support methods and hierarchies and escalations and all those other clever buzz words?

 

I and others are trying to actually help the customer. Please do of course pitch in with useful help for the customer.

Great Citizen / Super Citoyen

Re: Data not working.

@Dankaroo

thanks yes im still patient cause i want my 8g..lol 

thanks for the tip i just sent then the link of this topic. hope they dont waste my time.

thanks so much for your messages

Mayor / Maire

Re: Data not working.

@Dankaroo

Your latest comments prove that you do not understand how PM works. There are us and then there are the MODs, no separate representatives and specialist as you suggest. Just us and them! That is it! 

So the person she had contact with is the "specialist" albeit the next time she responds she may get a different MOD but she may not.