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Data not working.

isabellelabelle
Great Citizen / Super Citoyen

Hello everyone hope you are all doing well.

 

This my first day and it's not starting well. I have 8gb with my plan and i try to use some data

It's telling me that i'm off line. Not sure what to do to make it work.

I'm this close to go back with virgin.

113 REPLIES 113


@Anonymous wrote:

@krazykiwi wrote:

@isabellelabelle wrote:

thanks for your reply.

how can i know that?


From a quick search it says it is under the battery. you will need to turn your phone off and remove the battery. You should see model, IMEI number and serial number. Write them all down.


BUT DON'T GIVE US THE IMEI #!


Yes, we don't need the serial number either but they are good for you to have.

Anonymous
Not applicable

@krazykiwi wrote:

@isabellelabelle wrote:

thanks for your reply.

how can i know that?


From a quick search it says it is under the battery. you will need to turn your phone off and remove the battery. You should see model, IMEI number and serial number. Write them all down.


BUT DON'T GIVE US THE IMEI #!


@isabellelabelle wrote:

thanks for your reply.

how can i know that?


From a quick search it says it is under the battery. you will need to turn your phone off and remove the battery. You should see model, IMEI number and serial number. Write them all down.

Can you take pictures of the APN screen settings and upload here so we can take a look?

 

Either do a screenshot or take a picture using another phone.

Anonymous
Not applicable

@isabellelabelle wrote:

thanks for your reply.

how can i know that?


On a sticker somewhere? Battery compartment? Maybe down in some About phone menu item somewhere. I'm not too up on Android.

I'm just trying to see if your phone is compatible with data frequencies here.

Maybe another way is...did you bring this phone from another provider and if so which one?

isabellelabelle
Great Citizen / Super Citoyen

thanks for your reply.

how can i know that?

Anonymous
Not applicable

@isabellelabelle wrote:

oh nooo...its not working.. i want to cry guys..


So you have a Samsung Galaxy S3. What exact sub-model is it? More info on that please.

isabellelabelle
Great Citizen / Super Citoyen

ok my friend..thanks so much for your help..i think im gonna have to that cause im stuck.

isabellelabelle
Great Citizen / Super Citoyen

oh nooo...its not working.. i want to cry guys..

Sharry19
Model Citizen / Citoyen Modèle

@isabellelabelle Please make sure your data is enabled from the phone. Your phone should be unlocked. 

 

If after trying everything please send private message to this link @CS_Agent your issue will get fixed.

 

Good thing about PM is your issue will get fixed 

 

*** Please note: I am not a Moderator ***

isabellelabelle
Great Citizen / Super Citoyen

ok so thanks for your reply.

when i try to change the APN type its only giving me 3 options.

either..

internet+mms

internet

or

mms

 

what do i do??

Anonymous
Not applicable

@isabellelabelle wrote:

Holly jesus..im sooo not a tch kinda gal..lol

I have a s3 ( please dont judge me).

im gonna try to figure things out with this info.


Well...this is a little more of a hands-on kinda place. Unlike the more expensive full-service kinds of places.

Have a go with the suggestions and ask more questions.

isabellelabelle
Great Citizen / Super Citoyen

Holly jesus..im sooo not a tch kinda gal..lol

I have a s3 ( please dont judge me).

im gonna try to figure things out with this info.

Anonymous
Not applicable

@isabellelabelle wrote:

hey yes everything is working just data is not. I got a new phone number.


Well...did you try any of the suggestions above?

 

Edit: So like data mode on, apn settings, what exact make/model do you have?

isabellelabelle
Great Citizen / Super Citoyen

hey yes everything is working just data is not. I got a new phone number.

srlawren
Retired Oracle / Oracle Retraité

@isabellelabelle you've gotten a number of helpful hints already.  Some phones require special steps to get working, so if you're still out of luck, please let us know the brand and model of your phone.  Some older iPhones require a workaround to set the APN, for example.  Most Asus models seem to require manual APN entry, based on the info that @sheytoon provided above.  And many LG models require either a network reset (try that first) or even a full factory reset (back up anything you want to keep first, this will wipe your phone back to out of the box configuration) whenever you change providers.  There may be other quirky models too, but please let us know what you're working with and we can try to point you in the right direction.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Dankaroo
Model Citizen / Citoyen Modèle

@sheytoon wrote:

What phone are you using? Can you check your APN settings to make sure it's configured correctly?

 

Here are the settings for modern Android phones:

 

Settings > Network & Internet > Mobile Network > Advanced > Access Point Names

 

Name: Can be anything you like

APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID
MVNO value: 4D4F

 

Don't forget to save these settings and then select this APN as the active one.

 

You can see some example screenshots here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-lo...


One other relevant setting to correct is network operator similarly located in sim/network settings. If you still have virgin network selected manually there's your problem. Set it to automatic.

hairbag1
Mayor / Maire

@isabellelabelle wrote:

Hello everyone hope you are all doing well.

 

This my first day and it's not starting well. I have 8gb with my plan and i try to use some data

It's telling me that i'm off line. Not sure what to do to make it work.

I'm this close to go back with virgin.


@isabellelabelle...are the other features of your plan working. Are you able to send recieve calls and texts ? Are you using a new phone or did you bring it over from a previous cell provider. Hang in there...don't give up yet.

Alex888
Mayor / Maire
Have you checked to make sure you have data enabled? Many people disable it completely to prevent accidental charges.

Lieux
Oracle
Oracle

Don't give up @isabellelabelle it's not unusual...and good news it,s easy to fix it...with a little patience...and you will keep your money in your pocketSmiley Wink

mh1983
Deputy Mayor / Adjoint au Maire

Sorry to hear you're off to a rocky start. Hopefully what people post here will provide a clue as to what's going on. But as the previous poster said, the more information you can provide the better.

 

Are you on the $50 plan? Wondering if talk and text are working. Also, which phone do you have? Dumb question, but is it unlocked? Did you check the IMEI number to make sure it works on the PM network?

 

Let us know more info so we can help.

sheytoon
Mayor / Maire

What phone are you using? Can you check your APN settings to make sure it's configured correctly?

 

Here are the settings for modern Android phones:

 

Settings > Network & Internet > Mobile Network > Advanced > Access Point Names

 

Name: Can be anything you like

APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID
MVNO value: 4D4F

 

Don't forget to save these settings and then select this APN as the active one.

 

You can see some example screenshots here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-lo...

Need Help? Let's chat.