Data not working.

[krazykiwi]

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@isabellelabelle wrote:

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@krazykiwi wrote:

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@isabellelabelle wrote:

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@krazykiwi wrote:

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@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @Moderator_Team

wont ask me to turn off and turn my phone on..seriously??

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I will ask 1 last question, are you able to send MMS?

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@krazykiwi

Yes its working 

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AH ha, So you are able to send a picture via text, This says you APN should be fine and something else is preventing data use.

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@krazykiwi

ok so i try to send txt messages to 2 of my friends at the same time. it worked. im trying to send a picture and it doesnt work.

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So MMS isn't working but SMS is. So then it is an APN issue.

[isabellelabelle]

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@krazykiwi wrote:

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@isabellelabelle wrote:

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@krazykiwi wrote:

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@isabellelabelle wrote:

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@krazykiwi wrote:

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@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @Moderator_Team

wont ask me to turn off and turn my phone on..seriously??

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I will ask 1 last question, are you able to send MMS?

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@krazykiwi

Yes its working 

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AH ha, So you are able to send a picture via text, This says you APN should be fine and something else is preventing data use.

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@krazykiwi

ok so i try to send txt messages to 2 of my friends at the same time. it worked. im trying to send a picture and it doesnt work.

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So MMS isn't working but SMS is. So then it is an APN issue.

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@krazykiwiso i can txt yes its working it look like my photo messaging is not sending..not working

[krazykiwi]

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@isabellelabelle wrote:

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@krazykiwiso i can txt yes its working it look like my photo messaging is not sending..not working

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Try to find the Network type that @z10user4 mentioned?

[z10user4]

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@isabellelabelle wrote:

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@z10user4

i would like to try i dont know how to..

i did it online myself i bought the SIM at london drugs highly doubt they will help me.

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Can you please go into the Settings and scroll all the way to the bottom and touch About phone and find Android version and tell us what you have.

[isabellelabelle]

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@z10user4 wrote:

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@isabellelabelle wrote:

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@z10user4 wrote:

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@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @Moderator_Team

wont ask me to turn off and turn my phone on..seriously??

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So, no luck finding 3G, 4G etc I guess? Truly this is not rocket science. We're right here. But if this self-help system is not working for you then another option is to go to a store and maybe someone there could get things going. Dank will like that idea. The store where you bought the SIM maybe. Did you have someone activate the account or did you do it yourself?

Just, rather than waiting around for the replies from them that you're finding to be inadequate.

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@z10user4

i would like to try i dont know how to..

i did it online myself i bought the SIM at london drugs highly doubt they will help me.

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Can you please go into the Settings and scroll all the way to the bottom and touch About phone and find Android version and tell us what you have.

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@z10user4

 its a 4.4.2

is that make sence?

[krazykiwi]

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@isabellelabelle wrote:

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@z10user4

 its a 4.4.2

is that make sence?

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Oh wow, that is old. I believe it is up to 9.0 now

[isabellelabelle]

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@krazykiwi wrote:

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@isabellelabelle wrote:

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@z10user4 wrote:

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@isabellelabelle wrote:

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@z10user4 wrote:

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@isabellelabelle wrote:

Hi guys i just want to thanks everyone for your help and time.. Please lets not argue about this anymore. At this time im waiting for a moderator to help me out on this. I already sent them a few messages with the link of this topic.

I will let you know what they say and if it works. 

Hopefully @Moderator_Team

wont ask me to turn off and turn my phone on..seriously??

---

So, no luck finding 3G, 4G etc I guess? Truly this is not rocket science. We're right here. But if this self-help system is not working for you then another option is to go to a store and maybe someone there could get things going. Dank will like that idea. The store where you bought the SIM maybe. Did you have someone activate the account or did you do it yourself?

Just, rather than waiting around for the replies from them that you're finding to be inadequate.

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@z10user4

i would like to try i dont know how to..

i did it online myself i bought the SIM at london drugs highly doubt they will help me.

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Can you please go into the Settings and scroll all the way to the bottom and touch About phone and find Android version and tell us what you have.

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@z10user4

 its a 4.4.2

is that make sence?

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Oh wow, that is old. I believe it is up to 9.0 now

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@krazykiwi

lol yeah dont judge me please 

[z10user4]

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@isabellelabelle wrote:

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@z10user4

 its a 4.4.2

is that make sence?

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Well how 'bout that...that's the same one I'm looking at. Although mine is not stock.

Settings/Mobile network/Preferred network type. See what all you have in there.

[stonechucker]

@isabellelabelle, can you find your phone on This page and check your APN settings again?

[Dankaroo]

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@krazykiwi wrote:

@Dankaroo

Your latest comments prove that you do not understand how PM works. There are us and then there are the MODs, no separate representatives and specialist as you suggest. Just us and them! That is it! 

So the person she had contact with is the "specialist" albeit the next time she responds she may get a different MOD but she may not.

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Just trying to help them get in touch with the highest level of support. No offence.

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