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Re: Data not working


@Raymondtsang555 wrote:

Hi I'm also having difficulties with my data. Help please! I'm a new user to PM. Created my New VPN per instructions and it's not working.  


Can you post some screenshots/pictures of your APN settings?  This would help for others to try to see if there are any errors.

 

Some of the time, customers need to change and Android data setting to APN Type default,supl,mms

Great Citizen / Super Citoyen

Re: Data not working

Did you enable mobile data in the settings and register your account on the network?

Mayor / Maire

Re: Data not working


@SkimGuy wrote:

Did you enable mobile data in the settings and register your account on the network?


 @SkimGuy

SkimGuy

Four posts...who are you replying? For a post to make sense in the flow of the thread it's helpful to either use the black Quote button or use the @ username tag like I did here or even just the username.

fyi

Great Citizen / Super Citoyen

Re: Data not working


@z10user4 wrote:

@SkimGuy wrote:

Did you enable mobile data in the settings and register your account on the network?


 @SkimGuy

SkimGuy

Four posts...who are you replying? For a post to make sense in the flow of the thread it's helpful to either use the black Quote button or use the @ username tag like I did here or even just the username.

fyi


I was talking to @Raymondtsang555, will quote in the future. Thanks

Great Neighbour / Super Voisin

Re: Data not working

Missing last step: Restart your phone. 

I followed the steps and it didn't work, but I then restarted my phone and data started working!

 

Add that step and see if it resolves it for you.

Cheers.

Great Neighbour / Super Voisin

Re: Data not working

Once again I find myself unable to connect to mobile data with ASUS Zenfone 4 Max on Android 8.1 following a system update. However I no longer have the ability to modify the APN to the correct value. But why should I have to modify the APN? The APN value should be correct when I select Public Mobile network from my list of network! I've seen previous posts with ABD modifications and Public Mobile blaming the phone manufacturer but why couldn't Public Mobile ensure the correct APN is associated with their network! 

Mayor / Maire

Re: Data not working


@MarioD wrote:

Once again I find myself unable to connect to mobile data with ASUS Zenfone 4 Max on Android 8.1 following a system update. However I no longer have the ability to modify the APN to the correct value. But why should I have to modify the APN? The APN value should be correct when I select Public Mobile network from my list of network! I've seen previous posts with ABD modifications and Public Mobile blaming the phone manufacturer but why couldn't Public Mobile ensure the correct APN is associated with their network! 


What did you do before to get 8.1 working?

Some other SIM's will allow editing/adding APN's. Like Freedom, Roam, Speakout. Somebody wrote an app that you can install that will allow it.

 

Agreed that's it's a hassle but Public Mobile aren't alone with this 8.1 problem.

Mayor / Maire

Re: Data not working

Other people have had success putting a Freedom SIM in, which seemed to have allowed them to add a new APN, fill in Public Mobile settings, reboot. Put Public Mobile SIM in.

 

Found the post https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Android-8-1-APN-settings/m-p/289974/h... in the big Android 8.1 APN thread: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Android-8-1-APN-settings/td-p/241715

Good Citizen / Bon Citoyen

Re: Data not working

i recently returned from a 2 month vaca and reregistered using the plan i used before leaving the country... my calls and text works but my data does not.... my APN are all correct down to the last point.. but still no luck connecting to the internet and send MMS using my data plan... pls HELP

Good Citizen / Bon Citoyen

Re: Data not working

im a rerurning customer... APN are correct.. but no luck with data connection... i see the LTE and or 4G connection but no internet

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