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Deputy Mayor / Adjoint au Maire

Re: Data not working.

I think she already said calls are working. Only data is not.

Oracle

Re: Data not working.


@sheytoon wrote:

I think she already said calls are working. Only data is not.


Ergo, at least the 3G network works for her phone.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Model Citizen / Citoyen Modèle

Re: Data not working.

@z10user4@krazykiwi

 

I do not mean to impede on anyones opportunity to gain better contribution effort here but as the customer comes first I have to say. Do you really want to annoy someone almost ready to switch back providers by having to check the same things X amount of times only to have to do it once more with a moderator?

 

In the support business this is called an escalation. It is where the issue at hand needs a more professional management in order to not waste anymore of the customers time on any issue while trying to utilize the service or product they paid for (ie. Working Data). In the OP's interest I recommend they move onto the next step.

Mayor / Maire

Re: Data not working.


@Dankaroo wrote:

@z10user4@krazykiwi

 

I do not mean to impede on anyones opportunity to gain better contribution effort here but as the customer comes first I have to say. Do you really want to annoy someone almost ready to switch back providers by having to check the same things X amount of times only to have to do it once more with a moderator?

 

In the support business this is called an escalation. It is where the issue at hand needs a more professional management in order to not waste anymore of the customers time on any issue while trying to utilize the service or product they paid for (ie. Working Data). In the OP's interest I recommend they move onto the next step.


If you think we do this "to gain better contribution effort" then you misunderstand what the community is about. The point of the community is to get help from knowledgeable customers and if the OP no longer wishes to communicate with us then they simply don't, that is the difference between this community and the support business you refer. 

Using your analogy we should always ask the OP if they would prefer to communicate with a MOD prior to offering assistance! They have that capability, they can contact the MODs directly without ever posting in the community and we would never know about it and thus we would not be wasting their time. This is clearly laid out in the self help section.

 

Highlighted
Great Citizen / Super Citoyen

Re: Data not working.

Screenshot_2019-02-10-15-02-15.png

 

Screenshot_2019-02-10-15-02-25.png

 

Screenshot_2019-02-10-15-02-32.png

 

 

Great Citizen / Super Citoyen

Re: Data not working.

yeah you rite my friend 6 pages just for a data not working..its insane.

and yes im still this close to switch back to virgin. I also sent a private message to the                " moderators" I was told to only turn off and turn on my phone.

lmfao..kidding?? thats the first thing I did..again if this is not solve by tmr..isabellelabelle is #exit

im out of here..virgin im back..

Great Citizen / Super Citoyen

Re: Data not working.

yes everything is working to be honest with you. im surprise how well the line is..crystal clear. i expected something like fido back in the day..cutting off every second. yeah service is good no cutting off at all. txt is working just data is not.

Great Citizen / Super Citoyen

Re: Data not working.

yeah totally agree with you. But when I have a @ telling me to just turn off and on my phone..to see if its gonna work..i mean with respect, come up with something more technical pls.

Great Citizen / Super Citoyen

Re: Data not working.

hi there,

thanks for your message. I have to say this. I had a lot more help with this topic then with the moderator. They (again) told me to turn off and on my phone to see if its gonna work. I did this when i notice the problem. even took my SIM card out. Made some changes in the APN. and still nothing.

Mayor / Maire

Re: Data not working.

 @isabellelabelle

So how about the idea of seeing if switching to a 3G type network might work. There's a small possibility that either your phone or the towers you're connecting to don't have the right frequencies. So maybe changing to the 3G might get your data working.

Just another thing to try.

 

Edit: great job with the screenshots by the way.