02-09-2019 08:12 AM - edited 01-05-2022 03:18 AM
Hello everyone hope you are all doing well.
This my first day and it's not starting well. I have 8gb with my plan and i try to use some data
It's telling me that i'm off line. Not sure what to do to make it work.
I'm this close to go back with virgin.
Solved! Go to Solution.
02-09-2019 05:57 PM
@isabellelabelle wrote:its all good i already try to change the APN
OK, this is what they will ask:
-does MMS work
-can you confirm that the APN setings is https://apn-canada.gishan.net/en
-toggle airplane mode on then off
-your phone is set to use mobile data for your browser
-have you reset network settings
-have you removed then installed the sim card
02-09-2019 05:57 PM
@isabellelabelle wrote:no i dont have another phone at this time
Would you be willing to type out/transcribe what you see in the APN settings so that we can see if what is there is wrong?
02-09-2019 05:55 PM
no i dont have another phone at this time
02-09-2019 05:54 PM
@isabellelabelle have you tried the sim in a different phone?
02-09-2019 05:54 PM
still data not working
02-09-2019 05:52 PM
@isabellelabelle wrote:its all good i already try to change the APN
and what happened?
02-09-2019 05:52 PM
its all good i already try to change the APN
02-09-2019 05:51 PM
thank you everyone for all your replies..it look like i need more help or something..if this things doesnt get resolve i going back with virgin and kissing my 50$ goodbye
02-09-2019 05:50 PM
@isabellelabelle wrote:im on my laptop
If you are able to post a scrrenshot of you APN settings that may hekp. If you can log into the community with your phone then screenshot and post yourr APN settings. Make sure not to get any personal information.
02-09-2019 05:46 PM
yes i did..and its still not working. i guess im gonna have to wait for a moderator to get back to me.
02-09-2019 05:45 PM
@isabellelabelle wrote:it is marked my friend..im so disapointed
What do you mean by marked? Don't get disappointed, we should be able to sort this out.
02-09-2019 05:45 PM
@isabellelabelle wrote:how long does it take for a moderator to get back to me..??
It could be up to a couple days.
Have you gone through the APN settings?
Again with my old Androids but maybe similar for a newer
Settings/Mobile network/Access Point Names
You might see things in there. Maybe you can delete them. Maybe you can edit them. Not sure. Make the items match the reference way above in this thread.
02-09-2019 05:45 PM
im on my laptop
02-09-2019 05:44 PM
II assume you are connected to wifi with your phone? To take a screenshot you press the home and power button at the same time and hold them. after a second or 2 you should hear the flash go. Then post it here.
02-09-2019 05:43 PM
it is marked my friend..im so disapointed
02-09-2019 05:41 PM
@isabellelabelle wrote:how long does it take for a moderator to get back to me..??
Here are the samsung directions to mobile network setup.
> Settings > More settings > Mobile networks. If you mark the Mobile data option, your device will connect to your carrier's wireless data network.
02-09-2019 05:40 PM
how long does it take for a moderator to get back to me..??
02-09-2019 05:39 PM
everything is working my data is not
02-09-2019 05:39 PM
@isabellelabelle wrote:i tried..not working my friend..
You mean text and calls are not working?
02-09-2019 05:38 PM
i tried..not working my friend..
02-09-2019 05:38 PM
@isabellelabelle wrote:i got a new phone number with public. i was with virgin before my data was always working
Everything else is working right? Text in/out calls in/out including long distance?
02-09-2019 05:36 PM
i got a new phone number with public. i was with virgin before my data was always working
02-09-2019 05:35 PM
@isabellelabelle wrote:yeah im there.. model number sgh-i747m
is that what we are looking for?
That's the one. Other than the m at the end it looks like that phone should be fine. So yes...APN.
02-09-2019 05:33 PM - edited 02-09-2019 05:36 PM
02-09-2019 05:32 PM
yeah im there.. model number sgh-i747m
is that what we are looking for?
02-09-2019 05:29 PM
i tried to take a picture with my computer..cant see crap..im gonna try with screenshot.be rite back
02-09-2019 05:28 PM - edited 02-09-2019 05:32 PM
@isabellelabelle wrote:the only thing i see under the battery is this xxxxxxxxxx
S/N:xxxxxxxxxx
whatever that mean 😞
I have an old LG with an old Android. Surely it would be the same route....Go into Settings and all the way down to About phone. Go in there and see what you see.
02-09-2019 05:28 PM
There are no dumb questions, if you don't know just ask. We are here to help!
02-09-2019 05:25 PM - edited 02-09-2019 05:26 PM
02-09-2019 05:23 PM
@krazykiwi wrote:
@Anonymous wrote:
@krazykiwi wrote:
@isabellelabelle wrote:thanks for your reply.
how can i know that?
From a quick search it says it is under the battery. you will need to turn your phone off and remove the battery. You should see model, IMEI number and serial number. Write them all down.
BUT DON'T GIVE US THE IMEI #!
Yes, we don't need the serial number either but they are good for you to have.
I was going more for privacy and tracking possibilities.