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Great Citizen / Super Citoyen

Data not working.

Hello everyone hope you are all doing well.

 

This my first day and it's not starting well. I have 8gb with my plan and i try to use some data

It's telling me that i'm off line. Not sure what to do to make it work.

I'm this close to go back with virgin.

Deputy Mayor / Adjoint au Maire

Re: Data not working.

What phone are you using? Can you check your APN settings to make sure it's configured correctly?

 

Here are the settings for modern Android phones:

 

Settings > Network & Internet > Mobile Network > Advanced > Access Point Names

 

Name: Can be anything you like

APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID
MVNO value: 4D4F

 

Don't forget to save these settings and then select this APN as the active one.

 

You can see some example screenshots here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-lo...

Model Citizen / Citoyen Modèle

Re: Data not working.

Sorry to hear you're off to a rocky start. Hopefully what people post here will provide a clue as to what's going on. But as the previous poster said, the more information you can provide the better.

 

Are you on the $50 plan? Wondering if talk and text are working. Also, which phone do you have? Dumb question, but is it unlocked? Did you check the IMEI number to make sure it works on the PM network?

 

Let us know more info so we can help.

Mayor / Maire

Re: Data not working.

Don't give up @isabellelabelle it's not unusual...and good news it,s easy to fix it...with a little patience...and you will keep your money in your pocketSmiley Wink

Model Citizen / Citoyen Modèle

Re: Data not working.

Have you checked to make sure you have data enabled? Many people disable it completely to prevent accidental charges.
Deputy Mayor / Adjoint au Maire

Re: Data not working.


@isabellelabelle wrote:

Hello everyone hope you are all doing well.

 

This my first day and it's not starting well. I have 8gb with my plan and i try to use some data

It's telling me that i'm off line. Not sure what to do to make it work.

I'm this close to go back with virgin.


@isabellelabelle...are the other features of your plan working. Are you able to send recieve calls and texts ? Are you using a new phone or did you bring it over from a previous cell provider. Hang in there...don't give up yet.

Model Citizen / Citoyen Modèle

Re: Data not working.


@sheytoon wrote:

What phone are you using? Can you check your APN settings to make sure it's configured correctly?

 

Here are the settings for modern Android phones:

 

Settings > Network & Internet > Mobile Network > Advanced > Access Point Names

 

Name: Can be anything you like

APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID
MVNO value: 4D4F

 

Don't forget to save these settings and then select this APN as the active one.

 

You can see some example screenshots here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Mobile-Data-Not-Working-APN-seems-to-lo...


One other relevant setting to correct is network operator similarly located in sim/network settings. If you still have virgin network selected manually there's your problem. Set it to automatic.

Mayor / Maire

Re: Data not working.

@isabellelabelle you've gotten a number of helpful hints already.  Some phones require special steps to get working, so if you're still out of luck, please let us know the brand and model of your phone.  Some older iPhones require a workaround to set the APN, for example.  Most Asus models seem to require manual APN entry, based on the info that @sheytoon provided above.  And many LG models require either a network reset (try that first) or even a full factory reset (back up anything you want to keep first, this will wipe your phone back to out of the box configuration) whenever you change providers.  There may be other quirky models too, but please let us know what you're working with and we can try to point you in the right direction.


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Great Citizen / Super Citoyen

Re: Data not working.

hey yes everything is working just data is not. I got a new phone number.

Mayor / Maire

Re: Data not working.


@isabellelabelle wrote:

hey yes everything is working just data is not. I got a new phone number.


Well...did you try any of the suggestions above?

 

Edit: So like data mode on, apn settings, what exact make/model do you have?