cancel
Showing results for 
Search instead for 
Did you mean: 

Data issue

hollynw
Great Neighbour / Super Voisin

Just added an extra GB as I have used all data with my plan for this month. I added money to my account then went back to the add ons and confirmed the extra GB which is showing on my account now. I tried resetting my phone, network settings and restarting, also tried turning off and on airplane mode, tried the APN and still can’t used the extra GB. Is there someone I can contact or does anyone have any other advice? Maybe there’s something else turned off in my settings that’s not suppose to be?

thanks

4 REPLIES 4

esjliv
Mayor / Maire

@hollynw wrote:

Just added an extra GB as I have used all data with my plan for this month. I added money to my account then went back to the add ons and confirmed the extra GB which is showing on my account now. I tried resetting my phone, network settings and restarting, also tried turning off and on airplane mode, tried the APN and still can’t used the extra GB. Is there someone I can contact or does anyone have any other advice? Maybe there’s something else turned off in my settings that’s not suppose to be?

thanks


Hello @hollynw 

 

Sounds like you did the correct order of processes.

 

If you had data working previous, then do a RESET of your NETWORK Settings.

 

 

If data never worked, well that is likely another issue. 

Confirm APN is correct: https://apn-canada.gishan.net/en

 

Anonymous
Not applicable

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Triguy
Mayor / Maire

Purchasing an add-on is a two step process.  Make sure to add it and make a payment.

To purchase Add-Ons using your Self-Serve account, follow these steps:

  1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
  2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
  3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
    • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
    • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
  4. Select ‘Confirm my purchase’, and you’re off to the races!

softech
Oracle
Oracle

@hollynw   So, i guess you understand clearly buying addon is a 2 steps process, loading fund and then actual buying. 

 

if you are certain you bought the Add-on, one thing to check.. did you setup and Mobile Limit on your phone?  Maybe the "Lock" is from your own phone?

 

softech_0-1626571272565.png

Need Help? Let's chat.